Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Free parking
Health Insurance
Job Description
MGM Resorts International stands as an iconic leader in the hospitality and entertainment industry, renowned for delivering world-class experiences to millions of guests globally. With numerous properties scattered across vibrant locations, including the spectacular Bellagio in Las Vegas, MGM Resorts blends luxury, innovation, and diversity to shape unforgettable moments. This multifaceted company commits itself to excellence in every facet of guest interaction, from lavish accommodations to captivating entertainment and impeccable service. The atmosphere at MGM Resorts is charged with energy and opportunity, offering an inclusive workplace where individuals are inspired to bring their unique talents to the forefront and contribute to a remarkable guest journey.
The Bellagio, a flagship property within MGM Resorts, epitomizes luxury and elegance with its distinguished hospitality offerings and picturesque setting. It attracts discerning travelers from around the globe seeking not only exquisite accommodations but also personalized and anticipatory service standards. To maintain and elevate such a prestigious reputation, the Bellagio is looking for a Hotel Operations Luxury Training Manager. This vital role is designed to lead the creation and execution of comprehensive learning programs tailored to foster service excellence across multiple departments such as front desk operations, VIP services, concierge, spa, and salon functions.
The Luxury Training Manager will spearhead the development of innovative training strategies that translate brand standards into effective learning experiences focused on onboarding new hires, embedding core cultural values, and sustaining high performance. By owning the complete training lifecycle, this professional will design, implement, and continuously enhance educational content and delivery methods. Responsibilities also include closely collaborating with operational leaders to refine service models that integrate emotional intelligence and anticipatory service principles, thereby enriching guest interactions.
This position requires a strong emphasis on coaching, mentoring, and performance evaluation to ensure employees consistently uphold the luxury service standards synonymous with the Bellagio brand. The Luxury Training Manager will actively participate in compliance and safety training oversight and implement observation protocols such as secret shopping calibrations to assess training effectiveness and service quality.
With a forward-looking approach, the role involves analyzing customer feedback, engagement rates, and operational trends to adapt training curricula dynamically, ensuring alignment with evolving guest expectations. The ideal candidate will bring expertise in hospitality training, operations leadership, or instructional design, backed by at least one year of relevant experience. Joining MGM Resorts, an employer recognized for its commitment to employee wellness and development, offers opportunities for professional growth supported by comprehensive benefits, wellness programs, and access to exclusive employee discounts and perks.
This career opportunity at the Bellagio offers a dynamic work environment set in the heart of Las Vegas, where every day involves contributing to extraordinary guest experiences while fostering a culture of continuous learning and operational excellence. If you are passionate about hospitality, eager to uplift service standards, and thrive in a vibrant, fast-paced setting, becoming the Hotel Operations Luxury Training Manager at MGM Resorts International could be your next exciting professional chapter.
The Bellagio, a flagship property within MGM Resorts, epitomizes luxury and elegance with its distinguished hospitality offerings and picturesque setting. It attracts discerning travelers from around the globe seeking not only exquisite accommodations but also personalized and anticipatory service standards. To maintain and elevate such a prestigious reputation, the Bellagio is looking for a Hotel Operations Luxury Training Manager. This vital role is designed to lead the creation and execution of comprehensive learning programs tailored to foster service excellence across multiple departments such as front desk operations, VIP services, concierge, spa, and salon functions.
The Luxury Training Manager will spearhead the development of innovative training strategies that translate brand standards into effective learning experiences focused on onboarding new hires, embedding core cultural values, and sustaining high performance. By owning the complete training lifecycle, this professional will design, implement, and continuously enhance educational content and delivery methods. Responsibilities also include closely collaborating with operational leaders to refine service models that integrate emotional intelligence and anticipatory service principles, thereby enriching guest interactions.
This position requires a strong emphasis on coaching, mentoring, and performance evaluation to ensure employees consistently uphold the luxury service standards synonymous with the Bellagio brand. The Luxury Training Manager will actively participate in compliance and safety training oversight and implement observation protocols such as secret shopping calibrations to assess training effectiveness and service quality.
With a forward-looking approach, the role involves analyzing customer feedback, engagement rates, and operational trends to adapt training curricula dynamically, ensuring alignment with evolving guest expectations. The ideal candidate will bring expertise in hospitality training, operations leadership, or instructional design, backed by at least one year of relevant experience. Joining MGM Resorts, an employer recognized for its commitment to employee wellness and development, offers opportunities for professional growth supported by comprehensive benefits, wellness programs, and access to exclusive employee discounts and perks.
This career opportunity at the Bellagio offers a dynamic work environment set in the heart of Las Vegas, where every day involves contributing to extraordinary guest experiences while fostering a culture of continuous learning and operational excellence. If you are passionate about hospitality, eager to uplift service standards, and thrive in a vibrant, fast-paced setting, becoming the Hotel Operations Luxury Training Manager at MGM Resorts International could be your next exciting professional chapter.
Job Requirements
- 1+ years of relevant experience in hospitality training, operations leadership, or instructional design
- Excellent communication and interpersonal skills
- Ability to work collaboratively across departments
- Strong organizational and time management skills
- Proficiency in curriculum design and training facilitation
- Knowledge of luxury service standards
- Ability to analyze performance data and adjust training accordingly
Job Qualifications
- 1+ years of prior relevant experience in hospitality training, operations leadership, or instructional design
- Strong understanding of luxury service standards and hospitality operations
- Effective communication and presentation skills
- Ability to design and facilitate engaging training programs
- Proficiency in creating training materials and documentation
- Experience with performance evaluation and feedback processes
- Ability to collaborate with cross-functional teams and operational leaders
- Knowledge of compliance, safety, and regulatory training requirements
Job Duties
- Design, develop, and implement comprehensive training programs that align with brand standards, service excellence expectations, and operational priorities across all hotel departments
- Own end-to-end training lifecycle of hotel training initiatives, including needs assessment, curriculum design, facilitation, evaluation, and continuous improvement of learning initiatives
- Create and maintain training materials, including SOP guides, facilitator decks, job aids, and service playbooks
- Serve as a viable ambassador of hotel's service culture by overseeing compliance and safety training and ensuring timely completion of required certifications, brand-mandated programs, and regulatory learning standards
- Evaluate established processes within the Hotel division to identify areas for improvement of implementation of established luxury standards in areas such as in person and phone connections with guests at the front desk, concierge desk, spa/salon, bell desk and valet services among others
- Coach and mentor front desk and concierge agents to ensure that all appropriate steps of service are followed during guest interactions
- Partner with operational leaders to embed anticipatory service, emotional intelligence, and moments of truth awareness into daily execution
- Support service spot check frameworks in partnership with Guest Experience and communicate themes to leadership
- Lead change management initiatives tied to systems, service models, and operational enhancements
- Develop and implement structured observation and secret shopping calibration processes
- Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum
- Ensure training content reflects evolving service expectations and operational standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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