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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $150,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Executive committee bonus plan
Company-paid short-term disability
company-paid long-term disability
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Partner hotel travel discounts
Paid Time Off
Complimentary daily meal
Referral bonus incentives
Team Member Assistance Program
Job Description
Our client is a distinguished name in the luxury hospitality sector, operating a premier Forbes 5-Star-caliber hotel destination in San Antonio. This establishment is renowned for its unwavering commitment to excellence and for creating curated guest experiences that embody sophistication and timeless elegance. As a leading luxury hotel, the organization prioritizes impeccable service, meticulous attention to detail, and a culture fostering emotional intelligence and intuitive guest engagement. Their goal is to not only meet but exceed the expectations of discerning travelers from around the world, cultivating loyalty and admiration through every interaction and amenity offered.
They are currently seeki... Show More
They are currently seeki... Show More
Job Requirements
- Minimum of 10 years of hotel experience including 7 years in a leadership role
- Proven success in a Forbes 5-Star property
- Exceptional communication skills polished, professional, and empathetic
- Ability to lead with emotional intelligence, resolve conflicts gracefully, and inspire excellence
- Financial acumen with the ability to balance cost control and uncompromising quality
- Passion for creating unforgettable guest experiences
Job Qualifications
- Minimum of 10 years of hotel experience including 7 years in a leadership role
- Proven success in a Forbes 5-Star property
- Four-year college degree preferred
- Exceptional communication skills polished, professional, and empathetic
- A sharp eye for detail and a profound understanding of luxury standards
- Ability to lead with emotional intelligence, resolve conflicts gracefully, and inspire excellence
- Financial acumen with the ability to balance cost control and uncompromising quality
- Passion for creating unforgettable guest experiences
Job Duties
- Be a visible, engaged leader who connects authentically with guests and team members
- Nights and weekends are non-negotiable as a key leader of the Exec Team
- Train and empower staff to deliver personalized, intuitive service remembering names, preferences, and special requests
- Create a workplace where team members feel motivated, valued, and proud to deliver exceptional service
- Oversee all hotel operations with precision, from financial performance and budgeting to guest satisfaction and brand alignment
- Ensure every detail from turndown service to landscaping reflects the highest standards of polish and quality
- Recruit and retain emotionally intelligent professionals who embody the spirit of luxury hospitality
- Personally oversee VIP stays and high-level requests ensuring every detail is flawlessly executed
- Uphold and enhance the hotel’s reputation as a premier luxury destination through strategic marketing, community engagement, and guest personalization
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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