Luxury Assistant Concierge Manager

Our client is an established and highly regarded luxury hospitality provider located in the stunning island of Maui. Known for its exceptional service standards and commitment to creating unforgettable guest experiences, this luxury property attracts discerning travelers from around the world seeking unparalleled comfort and personalized attention. As a leader in the hospitality industry in this prime destination, the company prides itself on its dedication to excellence, setting industry benchmarks and continually exceeding guest expectations through attention to detail, innovative service offerings, and local expertise.

The Assistant Concierge Manager role is a crucial position within this prestigious organization, designed for a service-focused leader who thrives in a luxury hospitality setting. This role involves not only directly engaging with guests to fulfill and exceed their expectations but also effectively managing and developing a top-notch concierge team. The ideal candidate will play a significant role in delivering memorable guest experiences by handling VIP guest needs, building strong relationships with local vendors to offer unique and exclusive experiences, and staying informed about Maui's top events, attractions, and dining options. The role requires close collaboration with other hotel departments to ensure a seamless and integrated service delivery.

Beyond direct guest interaction, the Assistant Concierge Manager will be responsible for leading, training, scheduling, and coaching the concierge staff to maintain and elevate luxury service standards consistently. This leadership role demands a highly organized and detail-oriented individual who is also tech-savvy. In addition, strong communication and problem-solving skills are essential for managing guest requests, reservations, systems, and resolving any issues professionally and promptly.

Employment type for this role is full-time with a competitive base salary ranging from $75,000 to $83,000, complemented by commission and an annual bonus. Additionally, a generous relocation package is offered, underscoring the company’s commitment to attracting top talent to its team. The position also requires certain certifications including a Hawaii Food Handler's Card, Maui Liquor Card, and Tuberculosis Clearance, with preference given to candidates holding Les Clefs d'Or membership.

This exciting opportunity is ideal for candidates with at least two years of hotel leadership experience, particularly within concierge services, who are eager to advance their careers by taking on a significant leadership role within a luxury hotel environment in one of the world’s most desirable travel destinations. The role promises a dynamic work environment with opportunities to showcase leadership, create exceptional guest experiences, and develop a high-performing team dedicated to excellence in luxury hospitality.