Lounge Server - High Steaks

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Job Description

Rio Las Vegas is a renowned casino and resort located in the vibrant city of Las Vegas, Nevada. Known for its lively atmosphere, exceptional guest services, and a wide variety of entertainment options, the resort attracts tourists and visitors from all over the world. As a major player in the hospitality and gaming industry, Rio Las Vegas offers an extensive range of amenities including luxurious accommodations, diverse dining options, exciting casino games, and dynamic event spaces. The resort is committed to providing an unforgettable experience for every guest through its dedication to excellent service, entertainment, and customer satisfaction.
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Job Requirements

At least 21 years of age
high school diploma or equivalent
one-year previous high volume cocktail experience
strong knowledge of spirits, wine, beer and craft cocktails
must possess excellent customer service and communication skills
must be able to initiate and engage in conversation in a professional and friendly manner
must present a professional and pleasant appearance that guests will find appealing and approachable
must be able to work any day of the week and scheduled shift
must be able to get along with co-workers and work as a team
must present a well-groomed appearance
work requires knowledge of tray service and cocktail ingredients
work requires schedule flexibility including nights, weekends, holidays, and overtime as needed

Job Qualifications

At least 21 years of age
High school diploma or equivalent
One-year previous high volume cocktail experience
Strong knowledge of spirits, wine, beer and craft cocktails
Must possess excellent customer service and communication skills
Must be able to initiate and engage in conversation in a professional and friendly manner
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
Must be able to work any day of the week and scheduled shift
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Work requires knowledge of tray service and cocktail ingredients
Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to qualify for licenses and permits required by federal, state and local regulations
PHYSICAL REQUIREMENTS
Must be able to work under time constraints and within established deadlines
Must regularly lift and/move up 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces

Job Duties

The primary responsibility of the Lounge Server is to ensure complete customer satisfaction while serving beverages to guest in the Lounge to ensure an enjoyable stay
All duties are to be performed in accordance with the company's policies and procedures
Greets and welcomes all guests in a pleasant and professional manner
Initiates conversation with guests, while presenting menus, answering questions, and making suggestions
Request primary beverage order in a timely friendly and courteous manner
Actively take orders, give suggestions, conduct full and complete wine/beverage service, and monitor guests' experience
Keep assigned areas clean and clear of glasses, bottles, etc
Continuously seek service opportunities
Respond to and resolve guest complaints
Exhibit proper knowledge of menu items, wine lists, including ingredients, and preparation of cocktails, selling techniques and service delivery of all menu items
Answer guest questions and possess knowledge about property events and attractions
Perform all side work at the assigned station, including stocking, cleaning and resetting of station
Provide fast (20 minutes or less round time), friendly, professional beverage service to lounge guests
carry full trays on every round
Take drink orders, communicate with the bartender, assist in the preparation of drinks, and present drinks to guests
Ring and itemize bills correctly, efficiently secure payment and handle money according to procedures
Monitor guest consumption of alcohol and intervene as needed according to guidelines
Serve as an ambassador of goodwill while working and at customer and public relations functions
appear in publicity photos
Promote casino events and programs
Collaborate closely with the Rio Rewards teams to promote new card sign-up programs
Work well with others, especially servers, bartenders, barbacks, the beverage management
Provide personalized service and use guests' names
Resolve service problems according to guidelines
Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies
This position does not have supervisory responsibilities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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