Lounge On-Call SEA

Seattle, WA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Exact $21.00

Benefits

quarterly and annual bonus plans

Competitive total rewards package

Professional development opportunities

Paid Time Off

Health Insurance

Employee Discounts

Job Description

Alaska Airlines is a leading American airline known for its comprehensive network and exceptional customer service. Established with a commitment to connecting people across the country and beyond, Alaska Airlines has grown to become a top choice for air travelers who value reliability, comfort, and outstanding in-flight experiences. As a part of a wider family of airlines including Hawaiian Airlines and Horizon Air, Alaska Airlines offers a wide range of domestic and international flights, supported by a dedicated workforce that prioritizes safety, efficiency, and guest satisfaction.

Alaska Airlines operates in the airline industry, serving millions of passengers eac... Show More

Job Requirements

High school diploma or equivalent
Minimum one year of guest service experience
Ability to communicate effectively in English
Must be at least 21 years old
Must be authorized to work in the U.S.
Physical ability to stand for extended periods and lift up to 50 pounds
Willingness to serve alcohol
Must obtain State Food Handlers Certification and Alcohol Seller/Server Certification
Ability to multitask under pressure
Ability to make quick decisions in a fast-paced environment
Must comply with Alaska Airlines tattoo policy
Must obtain and maintain an airport SIDA badge

Job Qualifications

High school diploma or equivalent
One year of experience in guest service or a related area
Motivated to achieve excellent guest service
Able to project a professional image and be approachable with strong social skills
Articulate and able to effectively communicate with confidence
Able to multi-task while working under pressure
Able to make quick, sound decisions in a challenging and varied work environment
Willingness to serve alcohol
Ability to stand for long periods
Ability to bend, squat, stoop, reach and grasp
Ability to lift up to 50 pounds
Typing speed of at least 25 WPM
Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification
Ability to communicate in English
Minimum age of 21
Must be authorized to work in the U.S.

Job Duties

Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest
Delivers responses and resolutions to customer inquiries, assists guests with travel arrangements such as seat assignments, check-in service, reservations, and prioritizes member needs
Prepares and arranges food, beverages, and liquor service for members and guests
Responsible for restocking self-service food and properly packaging unused food
Promotes Alaska Airlines products and services including membership and day passes
Identifies creative solutions to handle unhappy or mishandled passengers
Processes new lounge member enrollments and renewals
Maintains the cleanliness of the lounge following established procedures
Cleans and maintains food service equipment such as coffee, soda, and juice machines

Job Location

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