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Lounge Concierge (Premium Customer Service)

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $22.00 - $30.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges

Job Description

Alaska Airlines, a leading name in the aviation industry, is renowned for its dedication to exceptional customer service and premium travel experiences. As a major airline with extensive operations throughout North America, Alaska Airlines continuously strives to enhance its guest experience by providing superior services and hospitality in all its touchpoints. The airline operates numerous hubs, including its significant presence in North Miami, Florida, a vital location for its expanding aviation and customer service operations. This position is specifically at the premium Alaska Lounge located in San Francisco International Airport (SFO), emphasizing a commitment to luxury and meticulous care for... Show More

Job Requirements

  • Must be at least 18 years old
  • legally authorized to work in the US
  • able to stand for long periods
  • pass all airport and TSA background checks
  • flexible availability for shift schedules including early mornings, late nights, weekends and holidays
  • 2+ years of relevant premium customer service experience

Job Qualifications

  • Minimum 2 years experience in a premium customer service role such as 4/5-star hotel concierge or premium airline lounge
  • exceptional communication skills
  • ability to stand for long periods
  • familiarity with airline or hospitality premium services
  • strong problem-solving abilities
  • fluency in English

Job Duties

  • Warmly greet guests
  • verify lounge access
  • assist with travel-related inquiries including re-bookings and seat changes
  • maintain the lounge's impeccable presentation
  • provide expert knowledge on premium products
  • act as a solution-oriented problem solver
  • ensure high standards of customer service are consistently maintained

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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