Lounge Concierge (Premium Customer Service)

North Miami, FL, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $22.00 - $30.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Paid training

Profit sharing

travel privileges

Job Description

Alaska Airlines, a leading name in the aviation industry, is renowned for its dedication to exceptional customer service and premium travel experiences. As a major airline with extensive operations throughout North America, Alaska Airlines continuously strives to enhance its guest experience by providing superior services and hospitality in all its touchpoints. The airline operates numerous hubs, including its significant presence in North Miami, Florida, a vital location for its expanding aviation and customer service operations. This position is specifically at the premium Alaska Lounge located in San Francisco International Airport (SFO), emphasizing a commitment to luxury and meticulous care for... Show More

Job Requirements

Must be at least 18 years old
legally authorized to work in the US
able to stand for long periods
pass all airport and TSA background checks
flexible availability for shift schedules including early mornings, late nights, weekends and holidays
2+ years of relevant premium customer service experience

Job Qualifications

Minimum 2 years experience in a premium customer service role such as 4/5-star hotel concierge or premium airline lounge
exceptional communication skills
ability to stand for long periods
familiarity with airline or hospitality premium services
strong problem-solving abilities
fluency in English