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Lounge Concierge (Premium Customer Service)

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $22.00 - $30.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges

Job Description

Alaska Airlines is a renowned leader in the aviation industry known for exceptional customer service and a commitment to passenger satisfaction. Headquartered in Seattle, Alaska Airlines has built a strong reputation for connecting people with the places they want to go with safety, comfort, and reliability. The airline operates an extensive network of routes across the United States and internationally, offering premium services that cater to the needs of frequent flyers and luxury travelers. With a strong focus on innovation, customer care, and operational excellence, Alaska Airlines continues to grow its presence in key markets such as Goodyear, Arizona, providing... Show More

Job Requirements

  • must be at least 18 years old
  • legally authorized to work in the US
  • able to stand for long periods
  • pass all airport and TSA background checks
  • must have flexible availability to work early morning, late evening, weekend, and holiday shifts
  • previous experience in premium customer service
  • strong interpersonal skills

Job Qualifications

  • minimum of 2 years experience in a premium customer service role such as 4/5-star hotel concierge, premium airline lounge, or fine dining
  • excellent communication skills
  • ability to stand for long periods
  • professionalism and hospitality skills
  • knowledge of airline premium services is advantageous

Job Duties

  • warmly greet guests
  • verify lounge access
  • assist with travel-related inquiries such as re-bookings and seat changes
  • maintain the lounge's impeccable presentation
  • provide expert knowledge of premium products
  • solve problems efficiently and effectively
  • ensure exceptional customer service experience

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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