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Lounge Concierge (Premium Customer Service)

Job Overview

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Compensation

Hourly
Range $22.00 - $30.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges

Job Description

Alaska Airlines, a leading and highly respected airline in the United States, is currently seeking a skilled Lounge Concierge to join their premier team at the Alaska Lounge within the San Francisco International Airport (SFO). Known for its commitment to delivering superior customer service and a premium experience to travelers, Alaska Airlines operates at the forefront of the aviation, hospitality, and customer service industries, particularly in key hubs like Missouri City, TX. This location serves as an important base for their expanding team dedicated to creating seamless and enjoyable travel experiences for valued guests.

The Lounge Concierge positio... Show More

Job Requirements

  • Must be at least 18 years old
  • must be legally authorized to work in the US
  • ability to stand for long periods
  • pass all airport and TSA background checks
  • flexible availability for shifts including early mornings, late evenings, weekends, and holidays
  • excellent communication skills

Job Qualifications

  • At least 2 years of experience in a premium customer service role such as 4 or 5-star hotel concierge, premium airline lounge, or fine dining
  • proven exceptional communication skills
  • ability to stand for long periods during shifts
  • strong interpersonal and organizational skills
  • legal authorization to work in the US

Job Duties

  • Warmly greeting guests
  • verifying lounge access
  • assisting with travel-related inquiries such as re-bookings and seat changes
  • maintaining lounge presentation and cleanliness
  • acting as an expert on premium products
  • providing solution-oriented problem solving
  • supporting compliance with airport and TSA security protocols

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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