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Lounge Concierge (Premium Customer Service)

Job Overview

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Compensation

Hourly
Range $22.00 - $30.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges

Job Description

Alaska Airlines is a major American airline known for its commitment to providing exceptional customer service and premium travel experiences. With a strong presence in the aviation industry, Alaska Airlines operates an extensive network of flights across the United States, Canada, Mexico, and beyond. The company places a high value on creating a welcoming and comfortable environment for its passengers, especially those who utilize their premium services such as the Alaska Lounge. The airline prides itself on fostering a professional, inclusive, and dynamic workplace, offering opportunities for employees to grow within various facets of its operations, particularly in customer-facing roles.... Show More

Job Requirements

  • must be at least 18 years old
  • legally authorized to work in the US
  • able to stand for long periods
  • must pass airport and TSA background checks
  • availability for flexible shift schedules including early morning, late night, weekends, and holidays

Job Qualifications

  • at least 2 years in a premium customer service role such as 4/5-star hotel concierge, premium airline lounge, or fine dining
  • exceptional communication skills
  • ability to stand for long periods
  • knowledge of premium guest services
  • solution-oriented mindset

Job Duties

  • warmly greet guests
  • verify lounge access
  • assist with travel-related inquiries such as re-bookings and seat changes
  • maintain the lounge's impeccable presentation
  • provide expert knowledge on premium products
  • solve guest issues promptly and effectively
  • uphold premium service standards

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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