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Lounge Concierge (Premium Customer Service)

Job Overview

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Compensation

Hourly
Range $22.00 - $30.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges

Job Description

Alaska Airlines is a renowned American airline known for its commitment to exceptional customer service, reliability, and innovation in the aviation industry. As a major player in the airline sector, Alaska Airlines serves millions of passengers annually, connecting communities and providing seamless travel experiences with a focus on comfort and premium service. The company is dedicated to fostering a welcoming environment and professional culture where employees are valued and supported. With a base in Victoria, TX, a strategic hub for aviation and customer service, the airline offers unique opportunities for professionals seeking to excel in premium hospitality roles.

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Job Requirements

  • Must be at least 18 years old
  • legally authorized to work in the US
  • able to stand for extended periods
  • exceptional communication skills
  • must pass all airport and TSA background checks
  • availability to work flexible, shift-based schedule including early mornings, late evenings, weekends, and holidays

Job Qualifications

  • At least 2 years in a premium customer service role such as 4 or 5-star hotel concierge, premium airline lounge, or fine dining
  • exceptional communication skills
  • ability to stand for long periods
  • legally authorized to work in the US
  • ability to pass airport and TSA background checks

Job Duties

  • Warmly greeting guests
  • verifying lounge access
  • assisting with travel-related inquiries including re-bookings and seat changes
  • maintaining the lounge's presentation
  • acting as an expert on premium products
  • solving guest issues proactively
  • ensuring exceptional customer experience

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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