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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.00 - $30.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges
Job Description
Alaska Airlines is a prominent American airline renowned for its commitment to exceptional customer service and quality travel experiences. Established in 1932, Alaska Airlines has grown to become one of the largest airlines in the United States, serving millions of passengers annually. The airline operates an extensive domestic network and has a strong presence in key markets such as the Pacific Northwest, California, and beyond. Known for its friendly staff, innovative service offerings, and dedication to sustainability, Alaska Airlines prides itself on creating welcoming and premium experiences for all its customers.
The role of Lounge Concierge at Alaska Airline... Show More
The role of Lounge Concierge at Alaska Airline... Show More
Job Requirements
- Must be at least 18 years old
- Must be legally authorized to work in the US
- Ability to stand for long periods
- Must pass all airport and TSA background checks
- Availability for flexible shift-based schedule including early mornings, late nights, weekends, and holidays
- At least 2 years of experience in premium customer service roles
- Excellent communication skills
Job Qualifications
- At least 2 years of experience in a premium customer service role such as 4 or 5-star hotel concierge or premium airline lounge or fine dining
- Exceptional communication skills
- Knowledge of airline premium products preferred
- Ability to stand for long periods
- Strong problem-solving skills
- Demonstrated professionalism and hospitality
- Legally authorized to work in the US
Job Duties
- Warmly greet guests upon arrival
- Verify lounge access credentials accurately
- Assist guests with travel-related inquiries such as re-bookings and seat changes
- Maintain the lounge's cleanliness and presentation standards
- Serve as an expert on premium airline products and services
- Provide solution-oriented responses to guest concerns
- Support smooth lounge operations through effective communication with team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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