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Lounge Concierge (Premium Customer Service)

Job Overview

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Compensation

Hourly
Range $22.00 - $30.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges

Job Description

Alaska Airlines is a renowned American airline committed to connecting communities and providing exceptional travel experiences. With its extensive network and focus on customer satisfaction, Alaska Airlines has become a leader in the aviation industry, known for its premium service offerings and commitment to excellence. The company prides itself on fostering a culture of hospitality and professionalism, particularly within its elite service areas such as the Alaska Lounge at San Francisco International Airport (SFO), a hub for travelers seeking comfort and exclusive amenities. Established as one of the top airlines in the United States, Alaska Airlines continues to grow its... Show More

Job Requirements

  • At least 18 years old
  • legally authorized to work in the US
  • able to stand for long periods
  • pass all airport and TSA background checks
  • flexibility to work early day, late night, weekend, and holiday shifts
  • 2 or more years of premium customer service experience
  • exceptional communication skills

Job Qualifications

  • Minimum 2 years experience in premium customer service roles such as 4/5-star hotel concierge, premium airline lounge, or fine dining
  • excellent communication skills
  • ability to stand for extended periods
  • strong problem-solving abilities
  • knowledge of airline industry products and services
  • high level of professionalism

Job Duties

  • Warmly greet guests
  • verify lounge access
  • assist with travel-related inquiries such as re-bookings and seat changes
  • maintain the lounge's impeccable presentation
  • provide expert knowledge on premium products
  • resolve guest issues promptly and courteously
  • uphold high standards of customer service

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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