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Lounge Concierge (Premium Customer Service)

Job Overview

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Compensation

Hourly
Range $22.00 - $30.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges

Job Description

Alaska Airlines is a major American airline headquartered in Seattle, Washington, operating flights across the United States, Canada, Mexico, and Costa Rica. Renowned for its exceptional customer service and commitment to quality, Alaska Airlines prides itself on creating memorable travel experiences for every passenger. As an industry leader in safety, operational reliability, and environmentally responsible practices, Alaska Airlines continues to grow and expand its network, serving millions of travelers annually. The company emphasizes fostering a supportive and inclusive workplace culture, valuing diversity, and offering employees competitive benefits and growth opportunities within the airline and aviation sectors.

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Job Requirements

  • Minimum age of 18
  • legally authorized to work in the United States
  • able to stand for extended periods
  • must pass all airport and TSA background checks
  • availability to work flexible shifts including mornings, evenings, weekends, and holidays
  • prior experience in premium customer service

Job Qualifications

  • At least 2 years in a premium customer service role such as 4 or 5-star hotel concierge, premium airline lounge, or fine dining
  • exceptional communication skills
  • ability to stand for long periods
  • knowledge of premium hospitality services
  • experience with guest relations
  • proficiency in problem solving

Job Duties

  • Warmly greeting guests
  • verifying lounge access
  • assisting with travel-related inquiries such as re-bookings and seat changes
  • maintaining the lounge's impeccable presentation
  • providing expert knowledge of premium products
  • solving guest issues in a solution-oriented manner
  • ensuring compliance with airport security protocols

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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