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Job Overview
Compensation
Hourly
Range $22.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges
Job Description
Alaska Airlines is a major American airline headquartered in Seattle, Washington, recognized for its strong commitment to customer service, operational excellence, and innovation in the aviation industry. Founded in 1932, Alaska Airlines has grown to become one of the leading carriers in the United States, serving millions of passengers annually. The airline operates a comprehensive network of domestic and international routes, including key hubs such as Seattle-Tacoma International Airport, Portland International Airport, and a growing presence in Laredo, Texas. Alaska Airlines prides itself on delivering a premium travel experience, including a range of services such as loyalty programs, premium cabins,... Show More
Job Requirements
- must be at least 18 years old
- must be legally authorized to work in the US
- able to stand for long periods
- able to pass all airport and TSA background checks
- available to work flexible shifts including early mornings, late evenings, weekends, and holidays
- previous experience in premium customer service roles
- excellent communication skills
Job Qualifications
- at least 2 years of experience in a premium customer service role such as 4 or 5-star hotel concierge, premium airline lounge, or fine dining
- excellent communication and interpersonal skills
- knowledge of airline operations and premium services preferred
- ability to stand for extended periods
- customer-oriented mindset
- proficiency in problem-solving and handling guest inquiries professionally
- legal authorization to work in the US
Job Duties
- greet guests warmly and verify lounge access
- assist guests with travel-related inquiries including re-bookings and seat changes
- maintain the lounge's cleanliness and presentation to high standards
- provide expert information about Alaska Airlines' premium products and services
- solve guest issues in a professional, solution-oriented manner
- comply with all airport and TSA security regulations
- work flexible shifts including mornings, evenings, weekends, and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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