Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Wages
Comprehensive benefits package
Excellent Training and Development opportunities
Employee discounts for stays at any Four Seasons property worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Job Description
Four Seasons is a globally renowned luxury hospitality company that is powered by its people. Known for its commitment to exceptional service and genuine care, Four Seasons creates extraordinary experiences for its guests, residents, and partners worldwide. The company's culture focuses on pushing the limits, fostering an environment where employees are motivated to grow and collaborate with respect and kindness. At Four Seasons, the belief is that an outstanding guest experience is achieved through a world-class employee experience, emphasizing a culture of mutual respect and continuous improvement. Four Seasons is celebrated for its genuine heart and commitment to luxury, where the emphasis goes beyond mere service to creating a lasting impact on everyone who engages with the brand.
Situated in the vibrant SoBro neighborhood of downtown Nashville, the Four Seasons Hotel and Private Residences is more than just a luxury hotel—it is the city's new social hub. This location is steps away from music, sports, and entertainment venues, placing guests at the heart of Nashville's creative spirit. The hotel boasts vibrant restaurants, sophisticated event spaces, a serene spa, and a rooftop pool with breathtaking views of the Cumberland River and Riverfront Park. Its blend of world-class Four Seasons service and warm Southern hospitality offers an authentic Music City experience to every visitor.
The role offered is for the Lounge Captain (Cocktail Server) position at Bacco Restaurant & Bar, the signature Italian dining venue at Four Seasons Hotel Nashville. Bacco is known for its authentic Italian cuisine, elegant service, and creating memorable dining experiences for guests. This part-time position serves as the primary contact for guests within a designated lounge area, ensuring exceptional service from arrival to departure. The Lounge Captain leads by example, mentoring support staff such as Back Servers and Food Runners, and maintaining Bacco's high standards concerning food, beverage, and guest experience.
The successful candidate will expertly manage their lounge station, ensuring smooth service flow and guest satisfaction by embracing the principles outlined in Bacco’s Service, Food, Beverage, and Wine Manuals. Responsibilities include warmly welcoming guests, effectively communicating menu items, daily specials, and beverage selections, coordinating with kitchen and back-of-house teams, maintaining a clean and organized dining environment, and handling guest concerns promptly and professionally. Moreover, this position requires involvement in training and mentoring junior staff as well as supporting other dining rooms during peak times, embodying strong leadership qualities.
This role suits someone passionate about the fine dining industry, with a keen understanding of food, wine, and beverage pairings, along with strong communication skills and a professional demeanor. The Lounge Captain position at Four Seasons offers not only a competitive salary but also comprehensive benefits and training to support career growth within a prestigious hospitality brand. Working in one of Nashville’s most exciting and culturally rich neighborhoods, the role promises an enriching experience both professionally and personally within the luxury hospitality landscape.
Situated in the vibrant SoBro neighborhood of downtown Nashville, the Four Seasons Hotel and Private Residences is more than just a luxury hotel—it is the city's new social hub. This location is steps away from music, sports, and entertainment venues, placing guests at the heart of Nashville's creative spirit. The hotel boasts vibrant restaurants, sophisticated event spaces, a serene spa, and a rooftop pool with breathtaking views of the Cumberland River and Riverfront Park. Its blend of world-class Four Seasons service and warm Southern hospitality offers an authentic Music City experience to every visitor.
The role offered is for the Lounge Captain (Cocktail Server) position at Bacco Restaurant & Bar, the signature Italian dining venue at Four Seasons Hotel Nashville. Bacco is known for its authentic Italian cuisine, elegant service, and creating memorable dining experiences for guests. This part-time position serves as the primary contact for guests within a designated lounge area, ensuring exceptional service from arrival to departure. The Lounge Captain leads by example, mentoring support staff such as Back Servers and Food Runners, and maintaining Bacco's high standards concerning food, beverage, and guest experience.
The successful candidate will expertly manage their lounge station, ensuring smooth service flow and guest satisfaction by embracing the principles outlined in Bacco’s Service, Food, Beverage, and Wine Manuals. Responsibilities include warmly welcoming guests, effectively communicating menu items, daily specials, and beverage selections, coordinating with kitchen and back-of-house teams, maintaining a clean and organized dining environment, and handling guest concerns promptly and professionally. Moreover, this position requires involvement in training and mentoring junior staff as well as supporting other dining rooms during peak times, embodying strong leadership qualities.
This role suits someone passionate about the fine dining industry, with a keen understanding of food, wine, and beverage pairings, along with strong communication skills and a professional demeanor. The Lounge Captain position at Four Seasons offers not only a competitive salary but also comprehensive benefits and training to support career growth within a prestigious hospitality brand. Working in one of Nashville’s most exciting and culturally rich neighborhoods, the role promises an enriching experience both professionally and personally within the luxury hospitality landscape.
Job Requirements
- High school diploma or equivalent
- minimum of 1-2 years of fine-dining or comparable food service experience preferred
- must meet minimum legal age requirements to serve alcohol
- strong verbal and written communication skills
- extensive knowledge of food, wine, and beverage offerings
- thorough understanding of fine-dining service standards and procedures
- ability to describe menu items, preparation methods, and pricing using suggestive selling techniques
- proficiency with POS systems and basic computer applications
- strong numerical and cash-handling skills
- professional demeanor, attention to detail, and ability to work effectively in a team
Job Qualifications
- High school diploma or equivalent
- minimum of 1-2 years of fine-dining or comparable food service experience preferred
- strong verbal and written communication skills
- extensive knowledge of food, wine, and beverage offerings
- thorough understanding of fine-dining service standards and procedures
- ability to describe menu items, preparation methods, and pricing using suggestive selling techniques
- proficiency with POS systems and basic computer applications
- strong numerical and cash-handling skills
- professional demeanor, attention to detail, and ability to work effectively in a team
Job Duties
- Perform all duties in accordance with Bacco Service, Food, Beverage, and Wine Manuals
- take full ownership of an assigned lounge station and oversee the complete guest dining experience
- welcome guests warmly, ensuring professional, gracious, and consistent service throughout each course
- sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels
- describe menu items, daily features, and changes
- answer questions regarding food, beverages, and wine
- maintain awareness of table status, upcoming courses, and pacing to ensure smooth service flow
- coordinate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs
- assist the kitchen in expediting food to maintain timing and flow of service
- monitor guest satisfaction, resolving concerns promptly and professionally
- oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff
- ensure accuracy of guest checks, present them promptly, and process payments efficiently
- maintain a clean, safe, and organized dining room and service stations at all times
- participate in pre-shift meetings and stay updated on menu, beverage, and wine offerings
- fully comply with all federal, state, county, and municipal health, safety, and labor regulations
- assist with training, mentoring, and coaching of support staff, and support other dining room sections during peak service periods
- execute special guest requests and additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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