lou/na Concierge

Murfreesboro, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $15.00

Benefits

Medical

Dental

Vision

Company-paid disability

Life insurance

Employee assistance program

Supplemental benefits

401(k) with match

Employee Discounts

Paid vacation

Paid sick time

Job Description

Grand Hyatt Nashville is a premier luxury hotel located in the vibrant city of Nashville, Tennessee. Part of the renowned Grand Hyatt brand, this establishment is known for its exceptional hospitality, elegant accommodations, and outstanding dining experiences. As part of the HM Alpha Hotels & Resorts family, Grand Hyatt Nashville upholds a strong commitment to delivering superior guest services, creating memorable moments for visitors from around the world. The hotel caters to business travelers, tourists, and locals alike, offering a wide range of amenities including fine dining restaurants, event spaces, a fitness center, and concierge services. With a focus on professionalism, guest satisfaction, and team collaboration, Grand Hyatt Nashville remains a top choice among hospitality industry leaders in the region.

The Lou/Na Concierge position at Grand Hyatt Nashville plays a crucial role in shaping the initial dining experience for guests. This part-time role, paying $15.00 per hour, is designed for candidates who are passionate about hospitality and eager to provide warm, welcoming, and professional service. The Lou/Na Concierge is responsible for greeting guests as they arrive, escorting them to their tables, and providing menus to set the tone for an excellent dining experience. The role involves managing seating operations smoothly and efficiently, scheduling dining reservations, and coordinating special services to accommodate guest preferences and needs. Effective communication with dining room staff and kitchen personnel ensures a seamless flow of service that meets the high standards expected at Grand Hyatt Nashville.

Success in this role requires strong interpersonal and communication skills, a guest-first mindset, attention to detail, and the ability to multitask during busy periods. The Lou/Na Concierge also takes on responsibilities related to training and mentoring dining room staff, scheduling, and maintaining time records, along with performing various operational duties such as inspecting serving stations and preparing for shifts. This position offers an excellent opportunity for individuals seeking to grow in the hospitality industry, gain valuable experience in dining room operations, and be part of a respected luxury brand. Benefits include medical, dental, and vision coverage, company-paid disability and life insurance, employee assistance programs, supplemental benefits, 401(k) with match, employee discounts, and paid vacation and sick time. Grand Hyatt Nashville values diversity, equal opportunity, and a harassment-free work environment, making it an inclusive employer for all qualified candidates.

Job Requirements

Successful completion of a background check is required prior to employment
High school diploma or equivalent
Previous hospitality or guest service experience preferred
Ability to multitask and manage seating flow during peak times
Strong interpersonal and communication skills
Professional demeanor and problem-solving skills
Detail-oriented with focus on cleanliness, organization, and presentation
Team-oriented mindset

Job Qualifications

High school diploma or equivalent
Previous hospitality or guest service experience preferred
Experience in dining room operations or customer service roles is a plus
Strong interpersonal and communication skills with a guest-first approach
Ability to multitask and manage seating flow during peak times
Detail-oriented with a focus on cleanliness, organization, and presentation
Team-oriented with the ability to support and coordinate dining room staff
Professional demeanor and problem-solving skills to handle guest concerns

Job Duties

Greet guests upon arrival, escort them to tables, and provide menus
Schedule dining reservations, arrange parties, and coordinate special services for diners
Adjust and resolve guest complaints as directed by a supervisor
Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service
Inspect serving stations for neatness and cleanliness
requisition linens and supplies as needed
Ensure menus are clean, organized, and presentable
Notify servers of new tables and communicate with line cooks on large party arrivals
Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records
Assist in planning menus, preparing beverages, and expediting food orders when necessary
Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments
Other duties as assigned