Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
critical illness insurance
accident insurance
hospital insurance
401(k) retirement plan
Life insurance
short-term disability
long-term disability
Health spending account
transportation benefits
Employee assistance program
Paid Time Off
Job Description
Aston Carter is a renowned global staffing firm providing world-class corporate talent solutions to thousands of clients across the globe. Specializing in industries such as accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, Aston Carter extends the capabilities of industry-leading companies by drawing on deep recruiting expertise and an expansive network. With offices strategically located across the U.S., Canada, Asia Pacific, and Europe, the company serves many Fortune 500 organizations and prides itself on being a ClearlyRated Best of Staffing double diamond winner for both client and talent service. Aston Carter offers an inclusive work... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of high-volume call center or retail customer service experience
- Strong job tenure history
- Ability to follow standard operating procedures
- Proficient in Microsoft Excel and computer usage
- Excellent multitasking capabilities
- Detail oriented with a high sense of urgency
- Ability to work in a fast-paced environment
- Clear and effective communication skills
Job Qualifications
- High school diploma or equivalent
- One or more years of high-volume call center customer support experience or strong retail customer service background
- Proficiency with Microsoft Office, especially Excel and keyboard shortcuts
- Excellent phone etiquette and clear communication skills
- Ability to multi-task and manage multiple projects simultaneously
- Strong problem-solving skills and ability to follow detailed standard operating procedures
- Ability to learn quickly and work effectively in a fast-paced environment
- Technically savvy with proficiency in computer usage
Job Duties
- Act as a remote gate agent supporting thousands of drivers nationwide using two-way audio and video communication
- Verify driver identity and necessary truck specifications according to process guidelines
- Coordinate and communicate updates to all parties involved in arrival, loading, unloading, and departure at warehouses and distribution centers
- Handle high-volume daily interaction of approximately 200 driver communications
- Follow standard operating procedures strictly while demonstrating strong problem-solving skills
- Maintain accuracy and attention to detail in a fast-paced, high urgency environment
- Support onsite teams by managing gate operations remotely to allow onsite associates to focus on other operational tasks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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