Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Overtime Eligible
onsite work
training provided
Equal employment opportunity
Job Description
Spot Freight, Inc. is a dynamic logistics company that operates within the ever-evolving logistics marketplace, providing innovative solutions to industry challenges through its dedicated 24/7 Customer Contact Center. As part of a passionate and expanding team, Spot excels in offering unmatched logistics technology and support services aimed at enhancing the transportation and shipment experience for its partners. This forward-thinking company values initiative, teamwork, and a strong drive, fostering a rewarding and fast-paced professional environment where employees can thrive. Spot’s entrepreneurial spirit underpins its success and serves as a motivating foundation for all team members, encouraging innovation and continuous improvement in... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or call center environments
- Ability to handle a high volume of outbound calls
- Capacity to work night shifts Tuesday through Saturday from 9:00 PM to 5:30 AM
- Willingness to attend a mandatory three-week training class Monday through Friday from 8:00 AM to 5:00 PM
- Ability to use proprietary logistics technology and tools
- Strong communication and problem-solving skills
Job Qualifications
- College degree or currently pursuing a degree is preferred
- Previous customer service or call center experience is required
- Excellent problem-solving skills required
- Highly collaborative and values constant improvement
- Ability to handle a high volume of calls in a fast-paced environment
- Ability to communicate in a clear and concise manner
- Ability to maintain professional conduct and handle difficult or irate customers professionally and calmly
Job Duties
- Route shipments in the most cost-effective manner
- Tracking and tracing shipments while resolving any shipping errors
- Provide excellent customer service to both business customers and carriers
- Ability to perform a high volume of outbound calls
- Monitor the movement of freight through proprietary logistics technology to ensure customer satisfaction
- Communicate any transit issues to respective parties and provide solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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