Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
performance bonuses
Training and Development
Flexible Schedule
Employee Discounts
Job Description
We are a leading logistics company in the United States known for delivering comprehensive freight management solutions. Our services span warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and more. We specialize in creating efficient logistics solutions that help our partners reduce warehousing and transportation costs significantly. Our commitment to innovation, customer satisfaction, and operational excellence positions us among the top logistics providers in the industry. \n\nThe Logistics Coordinator role is designed to act as a vital link between vendors and customers, facilitating seamless communication and ensuring that deliveries are made on time to meet customer demands.... Show More
Job Requirements
- Excellent verbal communication and problem solving skills
- Computer skills including Microsoft Word, Outlook, Excel
- Interpersonal skills
- ability to foster teamwork and motivate or coach others
- Accurately and quickly able to read maps
Job Qualifications
- High school diploma or equivalent
- Proven experience in logistics coordination or related field
- Proficient in Microsoft Word, Outlook, Excel, and dispatch software
- Strong verbal communication and interpersonal skills
- Ability to read maps quickly and accurately
- Excellent problem-solving and decision-making abilities
- Experience in customer service or vendor management
Job Duties
- Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs using telephones and dispatch software
- Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management
- Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Manage contact with vendors to ensure all routes are covered as needed
- Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns
- Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, etc.) as required by Capstone Logistics customers
- Resolve vendor problems or grievances and refer to vendor management if further assistance is needed
- Evaluate importance of incoming telephone calls and prioritize accordingly
- Provide support to the customer service team as needed or during peak season
- Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed
- Make decisions and take the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations
- Maintain accurate documentation on the status of each job within the dispatch POD, manage distribution of work, and ensure documentation is complete before jobs are cleared
- Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests
- Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service
- Keep customers notified of changes with route schedules and on demand delays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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