Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
overtime eligibility
onsite work
training program
Job Description
Spot Freight, Inc. is a dynamic and innovative logistics company specializing in freight solutions that connect shippers and carriers throughout the United States. With a commitment to providing exceptional customer service and leveraging advanced technology, Spot has established itself as a leader in the logistics marketplace. The company embraces a culture built on relationships, 24/7 support, and entrepreneurial spirit, fostering an environment where initiative, drive, and teamwork are central to success. Spot Freight offers an inclusive workplace, providing unlimited opportunities for career growth and development within the fast-paced logistics industry. Their dedication to equal employment opportunities and reasonable accommodations highlights... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service or call center experience
- excellent problem-solving skills
- ability to handle a high volume of calls
- ability to communicate effectively
- ability to remain professional in challenging situations
- ability to attend full-time training
- availability to work Tuesday-Saturday or Sunday-Thursday 1 pm to 9:30 pm
- must be onsite in Indianapolis, Indiana
- legal authorization to work in the United States
Job Qualifications
- College degree or currently pursuing a degree is preferred
- previous customer service or call center experience is required
- excellent problem-solving skills required
- highly collaborative and values constant improvement
- ability to handle a high volume of calls in a fast-paced environment
- ability to communicate in a clear and concise manner
- ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly
- ability to problem solve
- ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm
Job Duties
- Route shipments in the most cost-effective manner
- track and trace shipments while resolving any shipping errors
- provide excellent customer service to both business customers and carriers
- perform a high volume of outbound calls
- monitor the movement of freight through proprietary logistics technology to ensure customer satisfaction
- communicate any transit issues to respective parties and provide solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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