Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short term disability
stock purchase plan
401k Company Match
Paid vacation
Paid holidays
Personal Days
Job Description
WM (Waste Management) is North America's largest comprehensive waste management and environmental solutions provider, headquartered in Houston, Texas. Established as a leader in the industry, WM offers collection, recycling, and disposal services to millions of residential, commercial, industrial, and municipal customers across the United States and Canada. With a strong commitment to sustainability and innovation, WM operates the largest disposal network and collection fleet in North America and is recognized for its advancements in recycling, organics, and renewable energy solutions. The company emphasizes integrity and puts people first, striving to create a work environment that fosters growth, opportunity, and stability... Show More
Job Requirements
- High school diploma or GED
- Two years of customer service experience
- Experience with Microsoft Office, basic Excel
- Computer proficiency
- Ability to communicate effectively
- Must be legally authorized to live and work in the U.S.
- Must be available to work 8 AM to 4:30 PM CST
- Ability to work remotely
- Strong organizational skills
- No required licenses or certifications
Job Qualifications
- High school diploma or GED
- Two years of relevant customer service work experience
- Experience with Microsoft Office, including basic Excel skills
- Proficient in computer use
- Strong communication and problem-solving skills
- Ability to coordinate logistics and customer interactions effectively
- Able to work remotely during specified business hours
- Knowledge of shipment documentation and billing processes
Job Duties
- Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products
- Arrange and negotiate third-party freight costs for timely servicing of all customers waste by-product pick-ups
- Monitor and maintain shipment status via computer system
- Respond to customer complaints in a timely manner
- Investigate and solve issues with shipments for both vendors and customers
- Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries
- Initiate traces with carriers and railroads for proof of deliveries when needed
- Review pricing with the Sales and Marketing groups
- Develop interactive relationships with vendors, customers and outside freight carriers
- Responsible for all necessary documentation for all shipments, including export documentation to overseas mills
- Initiate calls to customers to ensure timely and accurate invoicing
- Record and prepare vendor payments in accordance with contracted terms
- Ensure proper billing of freight and special charges
- Issue debits and credits as necessary
- Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor
- Gather and process cost information by negotiating pricing with the customer and/or vendor to minimize overall impact
- Work with other supervisors/managers to coordinate services and keep them informed as issues arise
- Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence
- Attend and contribute to periodic meetings to maintain favorable working relationships
- Provide timely feedback to direct supervisor regarding service failures and customer complaints
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Work to meet or exceed service and operational goals established for the call center
- Collaborate with sales representatives to meet and exceed customers’ service expectations
- Perform other special projects and tasks as assigned
- May provide direction or support to less experienced Customer Service Representatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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