Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee assistance program
Professional development opportunities
Onsite work environment
Job Description
Spot Freight, Inc. is a leading logistics company dedicated to providing innovative and reliable transportation solutions in a dynamic marketplace that demands adaptability and efficiency. Known for its entrepreneurial spirit and commitment to fostering strong client relationships, Spot Freight combines 24/7 support with a passionate, dedicated team of logistics experts. Headquartered in Indianapolis, Indiana, Spot Freight prides itself on cultivating an environment where initiative, drive, and teamwork lead to rewarding career opportunities. Established with the mission to tackle the most challenging logistics needs, Spot Freight offers its employees unlimited growth potential and the ability to make a real impact within... Show More
Job Requirements
- Ability to handle a high volume of calls in a fast-paced environment
- Ability to communicate in a clear and concise manner
- Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly
- Ability to problem solve
- Ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm
Job Qualifications
- College degree or currently pursuing a degree is preferred
- Previous customer service or call center experience is required
- Excellent problem-solving skills required
- Highly collaborative and values constant improvement
Job Duties
- Route shipments in the most cost-effective manner
- Tracking and tracing shipments while resolving any shipping errors
- Provide excellent customer service to both business customers and carriers
- Ability to perform a high volume of outbound calls
- Monitor the movement of our freight through proprietary logistics technology to ensure customer satisfaction
- Communicate any transit issues to respective parties and provide solutions
Job Location
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