Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Benefits
Overtime Eligible
Onsite work environment
Comprehensive training program
Equal employment opportunity
Supportive team environment
Job Description
Spot Freight, Inc. is a dynamic and industry-leading logistics company that operates a 24/7 Customer Contact Center, dedicated to providing exceptional logistics solutions and customer service to its partners. The company prides itself on combining continuous support with a passionate and expert team of logistics professionals who share an entrepreneurial spirit. This combination fosters an environment that encourages initiative, drive, teamwork, and problem-solving in a fast-paced, rewarding career setting. Spot Freight is committed to upholding equality and diversity, offering reasonable accommodations for individuals with disabilities, and promoting fair treatment without discrimination based on race, color, religion, age, sex, or any... Show More
Job Requirements
- Ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm
- ability to handle a high volume of calls in a fast-paced environment
- ability to communicate in a clear and concise manner
- ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly
- previous customer service or call center experience is required
- excellent problem-solving skills required
- college degree or currently pursuing a degree is preferred
- highly collaborative and values constant improvement
Job Qualifications
- College degree or currently pursuing a degree is preferred
- previous customer service or call center experience is required
- excellent problem-solving skills required
- highly collaborative and values constant improvement
- ability to handle a high volume of calls in a fast-paced environment
- ability to communicate in a clear and concise manner
- ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly
- ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm
Job Duties
- Route shipments in the most cost-effective manner
- tracking/tracing shipments while resolving any shipping errors
- provide excellent customer service to both business customers and carriers
- ability to perform a high volume of outbound calls
- monitor the movement of our freight through proprietary logistics technology to ensure customer satisfaction
- communicate any transit issues to respective parties and provide solutions
Job Location
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