Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Medical
Dental
Vision
401(k)
Life insurance
short-term disability
long-term disability
Health spending account
transportation benefits
Employee assistance program
Paid Time Off
Job Description
Aston Carter is a renowned global leader in corporate talent solutions, specializing in areas such as accounting, finance, human resources, talent acquisition, procurement, supply chain, and administrative professions. The company operates across multiple continents including the U.S., Canada, Asia Pacific, and Europe, assisting many Fortune 500 clients by extending their operational capabilities through expert recruitment and staffing services. Known for agility and excellence, Aston Carter has earned the prestigious ClearlyRated Best of Staffing double diamond award for superior service provided to both clients and talent, underscoring its commitment to quality and inclusiveness in the workplace. The company also enforces a... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year of experience in high-volume customer support or call center environment
- proficiency in Microsoft Office
- strong communication skills
- ability to work onsite five days a week
- ability to work mandatory overtime during peak seasons
- technical knowledge of logistics and intermodal operations
- ability to follow standard operating procedures
Job Qualifications
- proficiency in Microsoft Office
- customer service orientation with excellent phone etiquette
- technical savvy with logistics and intermodal knowledge
- experience in call center or inbound call environments
- 1+ year of high-volume customer support experience, preferably in call centers or strong retail customer service
- strong job tenure with ability to follow SOPs
- problem-solving skills
- experience with Microsoft Excel and keyboard shortcuts
- ability to multitask and manage multiple projects simultaneously
- quick learning capability and working efficiently in fast-paced environments
Job Duties
- support approximately 200 drivers daily with clear and excellent communication
- coordinate and communicate updates on the arrival, loading, unloading, and departure of trucks at various facilities
- verify and identify necessary specifications on trucks using audio/video communication
- allow onsite associates to concentrate on their daily operations by managing gate operations remotely
Job Location
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