Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Employee stock purchase plan
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
18 paid time off (PTO) days
10 Paid holidays
Job Description
The RealReal is the world’s largest online marketplace dedicated to authenticated, resale luxury goods, boasting a vibrant community of over 37 million members. As a leader in sustainable luxury, the company specializes in giving new life to pieces across a broad spectrum of categories including women’s and men’s fashion, fine jewelry and watches, art, and home goods, all in support of the circular economy. Through a rigorous authentication process managed by experts such as in-house gemologists, horologists, and brand authenticators, The RealReal ensures the quality and authenticity of thousands of items every day. The platform provides a safe and reliable... Show More
Job Requirements
- High school diploma or GED required
- Some college education preferred
- 1-2 years of experience in logistics freight transport or third-party logistics (3PL) is a plus
- Proficient in PC applications such as email Word and Excel
- Excellent customer service phone communication written and verbal skills
- Detail-oriented with the ability to meet deadlines
- Capable of working independently and collaborating with multiple teams in a fast-paced environment
- Strong problem-solving abilities with the capability to analyze and break down data to identify root causes and develop appropriate solutions
- Ability to multitask and manage various tasks simultaneously
Job Qualifications
- High school diploma or GED required some college education preferred
- 1-2 years of experience in logistics freight transport or third-party logistics (3PL) is a plus
- Proficient in PC applications such as email Word and Excel
- Excellent customer service phone communication written and verbal skills
- Detail-oriented with the ability to meet deadlines
- Capable of working independently and collaborating with multiple teams in a fast-paced environment
- Strong problem-solving abilities with the capability to analyze and break down data to identify root causes and develop appropriate solutions
- Ability to multitask and manage various tasks simultaneously
Job Duties
- Schedule pickups and deliveries for oversized items through third-party carriers handling both inbound and outbound logistics
- Collaborate with Customer Service and carriers to track orders in transit
- Coordinate freight from origin to destination including order placement appointment confirmations and tracking as needed
- Handle claims processing with 3PL USPS UPS DHL and ONTRAC
- Create and manage all UPS CampusShip/QVM accounts for the sales team
- Investigate shipment discrepancies with warehouses and parcel carriers
- Manage Customer Service and Customer Relations inquiries and issues
- Perform data entry invoice processing and purchase order management
- Facilitate warehouse transfers of supplies and products involving third parties
- Support the coordination of retail openings offsite photo shoots and vendor transport
- Maintain daily operations involving warehouse-to-warehouse inventory and truck routes
Job Location
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