Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $28.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a distinguished division of FLIK Hospitality Group, which is part of the global hospitality leader Compass Group USA. Dedicated to excelling in all facets of guest and employee services, meeting and event planning, and conference center management, Rapport operates distinctly from traditional recruitment agencies as it focuses on long-term career development rather than temporary contracts. The division emphasizes a supportive work environment that nurtures professional growth, offers comprehensive benefits, and encourages employees, called ambassadors, to continuously develop their skills and reach their career ambitions within the organization.
The position of Lobby Receptionist within Reception Services at Ra... Show More
The position of Lobby Receptionist within Reception Services at Ra... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years experience in a client service or receptionist role in hospitality or corporate settings
- Strong communication skills
- Basic computer proficiency
- Ability to multitask under pressure
- Commitment to confidentiality and professionalism
- Availability to work flexible schedules
Job Qualifications
- High school graduate
- some college preferred
- Two to three years experience in a client service or reception position within a hospitality or corporate environment
- Excellent listening and oral communication skills
- Basic computer skills and knowledge of office technology and equipment
- Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
- Punctual, dependable and dedicated to achieving operational excellence
- Discreet, ethical and committed to maintaining a high degree of confidentiality
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain
Job Duties
- Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction
- Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate
- Addressing guests and clients by name whenever possible
- Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests
- Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
- Managing closely all activity in the internal visitor processing system
- Register all guest activity and liaise with other centers on visitor processing
- Acting as an overall hospitality services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information
- Handling car service requests for visitors and staff members
- Communicating requests to the appropriate internal support departments such as building maintenance, information technology, audio visual technology, and mail room
- Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands
- Prepare and submit daily reports to appropriate recipients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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