Lobby Concierge

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Diversity and inclusion initiatives

Job Description

The Ritz-Carlton Portland, located at 900 SW Washington St., Portland, Oregon, is a prestigious luxury hotel renowned worldwide for its exceptional service and elegant accommodations. As part of Marriott International, which manages over 100 award-winning hotels globally, The Ritz-Carlton brand is synonymous with luxury, comfort, and attentiveness. Renowned for creating unforgettable guest experiences, The Ritz-Carlton Portland upholds the highest standards of hospitality and impeccable service, making it a premier destination in the city. This hotel is dedicated to offering guests a refined and memorable stay through its exquisite amenities, attentive staff, and a rich culture of hospitality excellence. Employees at... Show More

Job Requirements

High school diploma or equivalent
Ability to communicate clearly and professionally
No prior work experience required
No supervisory experience required
No license or certification required
Ability to stand, sit, or walk for prolonged periods
Ability to lift or move objects up to 10 pounds

Job Qualifications

High school diploma or equivalent such as a General Educational Development (GED) certificate
No prior work experience required
Ability to communicate clearly and professionally
Strong interpersonal and customer service skills
Excellent organizational and multitasking abilities
Ability to work standing, sitting, or walking for extended periods

Job Duties

Attend to guests' special requests such as transportation, reservations, and valet services
Coordinate with appropriate service providers to fulfill guest needs
Provide guests with accurate information regarding hotel amenities and local attractions
Handle and process all calls, messages, and guest inquiries promptly
Liaise with departments like Bell Services and Housekeeping to resolve guest issues
Monitor seating availability and guest well-being in the club lounge
Ensure compliance with company policies and maintain professional appearance

Job Location

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