Lobby Attendant (Full Time)

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.20

Benefits

Competitive hourly pay

Opportunities for career advancement

Employee discounts at hotel properties

Comprehensive training programs

safe and supportive work environment

Paid Time Off

uniform provided

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company, widely recognized as an innovator in the hospitality industry. With a remarkable presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also extends its influence across Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of global properties with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues annually. Highgate is known for its expert guidance through all stages of the hospitality property cycle – from planning and development to recapitalization... Show More

Job Requirements

high school diploma or equivalent
experience in housekeeping or hospitality preferred
ability to follow oral and written instructions
physical ability to perform medium work requiring lifting up to 50 pounds
ability to work nights and weekends
good communication skills
ability to work under pressure
attention to detail
reliability and punctuality
willingness to work flexible schedules

Job Qualifications

high School diploma and or experience in a hotel or related field preferred
able to follow simple verbal and written instructions
able to read and understand chemical labels
bilingual helpful but not required
knowledge of floor machine operation helpful
able to use buffer, marble polisher, extractor, shampoo machine, vacuum, duster, window cleaner, furniture polish, all purpose cleaner, cream cleanser, mop, hand vacuum, extension cord
able to work long hours sometimes
medium work exerting up to 50 pounds occasionally
ability to work in heat
good verbal communication skills
high quality standards for production with guest service focus
organized and efficient
ability to evaluate and select among alternative courses of action quickly
work well in stressful high pressure situations
effective listening skills
able to handle requests of internal and external guests
good team player
able to work productively with little to no supervision
trustworthy and reliable

Job Duties

maintain clean and attractive public guest areas and facilities throughout the hotel
approach all encounters with guests and employees in a friendly and service oriented manner
maintain regular attendance in compliance with Highgate standards
comply with company standards and safety procedures
respond and communicate guest requests to an appropriate supervisor
maintain cleanliness and order of linen closets and storage areas
maintain adequate supplies and amenities in public areas
remove trash from offices, employee cafeteria and front desk
deliver guest requested items as directed
perform routine cleaning in public areas including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet
report all lost and found items to Housekeeping Supervisor
routinely clean ash urns, public bathrooms, employee locker rooms and employee restrooms
routinely clean employee cafeteria and fitness center
perform deep cleaning tasks as scheduled
promptly report deficiencies and maintenance needs
assist room attendants as directed
maintain cleanliness and order of chemical closets and handle hazardous substances properly
operate and maintain floor care equipment
maintain cleanliness of hotel elevators and employee areas
immediately report suspicious occurrences and hazardous conditions
practice safe work habits including safe operation of machinery
refresh rooms as required
thoroughly clean and restock guestrooms on pm shift
report borrowed items to House person
complete projects as assigned
follow procedures outlined by Director of Housekeeping
perform other duties as required

Job Location

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