Lobby Attendant - FT

Highgate Hotels is a leading real estate investment and hospitality management company with an impressive portfolio valued at over $15 billion in assets under management. The company prides itself on a global presence, managing more than 400 hotels across North America, Europe, the Caribbean, and Latin America. This extensive reach allows Highgate to operate within diverse markets and provide exceptional hospitality services worldwide. With a history spanning 30 years, Highgate is recognized as an innovator within the hospitality industry, offering expert guidance through all stages of property cycles. Their expertise covers planning, development, recapitalization, and disposition of property assets, positioning them as a market leader in hotel management and real estate investment.

Highgate continues to innovate by developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Their offerings are enriched with contemporary programming supported by digital technology and industry-leading revenue management tools. These tools enable Highgate to efficiently track and predict market dynamics, driving performance that maximizes asset value. An experienced executive team with decades of hospitality leadership steers the company. In conjunction with corporate offices around the world, Highgate is a trusted partner for top ownership groups and major hotel brands, maintaining a commitment to excellence and pioneering services.

The role of Lobby Attendant at Highgate Hotels is a key position dedicated to maintaining the highest standards in lobby areas and other public spaces within their hotels. This hourly position requires a professional with attention to detail, courtesy, and a strong service orientation to ensure guest satisfaction. The Lobby Attendant's responsibilities are varied and include maintaining cleanliness in public areas, corridors, and restrooms, handling lost and found items, reporting maintenance issues, helping with linen delivery, and supporting other housekeeping duties when necessary. This role supports both the operational excellence and the welcoming atmosphere that Highgate aims to deliver to every guest.

The position requires someone who is attentive, friendly, and helpful, with a commitment to following all company protocols and upholding the safety and aesthetic standards of Highgate hotels. Flexibility is important in this role, with the ability to work long or variable shifts and to handle medium physical work, including lifting and standing for long periods. Communication skills are vital as the Lobby Attendant will engage with guests, management, and team members in a courteous and service-oriented manner. The role also demands multitasking abilities with a focus on prioritization to manage departmental functions effectively.

Furthermore, the Lobby Attendant must maintain a professional appearance and demeanor at all times, adhering to uniform standards and safety guidelines. The company values employees who demonstrate initiative and problem-solving skills, aiming to contribute to a positive guest experience and smooth hotel operations. The role offers a unique opportunity to be part of a renowned company known for its leadership in hospitality management and innovation, with the chance to grow and cross-train in various hotel-related positions as part of Highgate's commitment to employee development and operational excellence.