Lobby Attendant - Event Spaces

Concord Hospitality is a well-established hospitality company renowned for its commitment to quality service, integrity, and community values. Operating numerous hotels with a focus on providing exceptional guest experiences, Concord Hospitality stands out as an employer that prioritizes the well-being and professional growth of its associates. The company culture at Concord Hospitality is grounded in five fundamental cornerstones: Quality, Integrity, Community, Profitability, and Fun, which form the foundation of their business philosophy. The organization champions an 'Associate First' culture, ensuring that every team member feels valued, respected, and supported in their career development. They emphasize work-life balance, diversity, and maintaining a positive, inclusive work environment. Full-time associates benefit from competitive wages and comprehensive benefits packages inclusive of medical, dental, vision, life insurance, disability coverage, 401K options, tuition assistance, and other perks such as discounted room rates at Concord managed hotels. These benefits underscore Concord Hospitality's dedication to fostering a professional environment where employees can thrive personally and professionally.

The role of the Hotel Lobby Attendant within this respected company is integral to maintaining a pristine and welcoming environment for all guests. The position is ideal for individuals who enjoy cleaning, are physically active, and take pride in delivering outstanding customer service through their diligent work. The lobby attendant's responsibilities include maintaining the cleanliness and orderliness of the hotel lobby and public spaces according to established standard procedures, ensuring that safety and accident prevention are paramount. This role requires an attentive and proactive individual who can manage their responsibilities independently while contributing to the overall guest satisfaction.

Key duties include cleaning all fingerprints from glass doors, managing the cleanliness of public restrooms and pool areas, replenishing supplies, ensuring the spa and pool meet health regulations, and assisting with laundry and office area upkeep. The attendant also plays a supportive role by assisting in guest requests, delivering cribs or roll-away beds, and being knowledgeable about hotel emergency procedures. Excellent communication skills are necessary for coordinating with the front desk and maintenance teams to handle guest concerns effectively. The hotel lobby attendant is also responsible for answering guest questions about the Residence Inn and local area amenities, enhancing the guest experience through expert hospitality.

This position not only provides a dynamic work environment but also opportunities for professional growth within Concord Hospitality. Employees who join the team can expect a culture that values fun and camaraderie while encouraging personal development. Concord Hospitality is proud to be an Equal Employment Opportunity employer committed to diversity, inclusion, and maintaining a drug-free workplace. For those looking to embark on a fulfilling career in the hospitality industry, the Hotel Lobby Attendant role offers the perfect balance of responsibility, teamwork, and the chance to make a meaningful impact on guest experiences.