Lobby Ambassador

Fort Lauderdale Marriott Harbor Beach Resort & Spa is a premier luxury resort located at 3030 Holiday Dr, Fort Lauderdale, Florida. Renowned for its stunning oceanfront setting and exceptional guest services, this Marriott property offers an unparalleled hospitality experience in a vibrant coastal destination. As part of Marriott International’s extensive portfolio, the resort is committed to delivering superior quality and comfort, blending the warmth of classic hospitality with innovative services tailored to meet every guest’s expectations. The resort boasts world-class amenities including fine dining, spa services, beach access, and sophisticated event spaces, making it a top choice for both leisure and business travelers in the Fort Lauderdale area.

This job opportunity is for a full-time, non-management position within the Rooms and Guest Services Operations category. The role is designed for individuals who are passionate about enhancing guest experiences by going beyond standard check-in and check-out procedures. As a Guest Experience Expert at this luxury resort, you will be empowered to take initiative by offering a wide range of personalized services that guide guests throughout their stay. This position involves active engagement in operational tasks, responding promptly to guest requests, compiling reports, and sharing information about local events and attractions. You will play a crucial role in ensuring that every interaction contributes to creating memorable and unique experiences for each guest.

The role is dynamic and requires flexibility, as Guest Experience Experts are constantly on the move, involved in various physical tasks such as standing, walking for extended periods, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance. Your professional appearance, communication skills, and adherence to company policies and quality standards are essential components in delivering the hallmark Marriott hospitality. This position fosters a safe work environment where respect for confidentiality and protection of company assets is paramount. The goal is to not only satisfy guests but also ensure smooth daily operations of the resort. Marriott International values diversity and inclusion, committing to providing equal employment opportunities and embracing the diverse backgrounds of its associates.

Joining the Fort Lauderdale Marriott Harbor Beach Resort & Spa means becoming part of a globally recognized brand under Marriott International’s vast portfolio. Marriott Hotels continuously strives to enhance hospitality by merging tradition with innovation. You will have the chance to grow professionally in a supportive environment that values individual passion and teamwork. JW Marriott, the luxury brand within Marriott International, emphasizes employee wellbeing, offering opportunities for training, development, and recognition within a luxurious setting focused on holistic wellness. Being part of JW Marriott means you will be confident, innovative, genuine, and contribute actively to the legacy established by the company’s founder. This role not only invites you to deliver excellent service but also to experience personal and professional growth, aligning with Marriott’s mission of providing "A wonderful hotel experience, every time."