Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Vision
Dental
Mental health
Flexible spending account
Health savings account
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k)
company stock
New parent programs
fertility support
adoption support
Career development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment stands as the world's preeminent live entertainment company, distinguished by its global leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster operates as the leading event ticketing service worldwide, distributing over 620 million tickets annually across approximately 10,000 clients. Live Nation Concerts promotes more than 50,000 live events each year featuring nearly 7,000 artists across 40-plus countries, making it the largest provider of live entertainment globally. Complementing these sectors, Live Nation Media & Sponsorship crafts strategic music marketing initiatives involving over 1,200 sponsors and connecting with 145 million fans at Live Nation events yearly.... Show More
Job Requirements
- Minimum two years experience as House or Operations Manager or similar role
- Proven leadership in managing large teams
- Strong communication and interpersonal skills
- Experience with venue operations and facility management
- Ability to handle governmental and municipal relations
- Knowledge of safety and compliance standards
- Proficiency with Microsoft Office applications
- Ability to manage budgets and payroll
- Experience in staff recruitment, training and development
Job Qualifications
- Proven leadership with strong management and communication skills
- Extensive knowledge of venue operations and facility management
- Minimum two years experience as House or Operations Manager or comparable role
- Experience dealing with police and public officials
- Experience representing company in political and community matters
- Demonstrated experience managing multiple departments with large staff, ideally security, ticket takers, and ushers
- Proficiency in Microsoft Word, Excel and Outlook
- Excellent oral and written communication skills
- Experience with Workday or timekeeping systems is a plus
Job Duties
- Manage all aspects of facility operations and maintenance including front of house operations, preventive maintenance, third party contracting, governmental relationships, staffing, and venue setup and teardown
- Ensure outstanding tasks are completed personally or delegated appropriately
- Recruit, hire, train, and supervise part-time staff and supervisors in departments such as security, maintenance, cleaning, and usher/ticket taker
- Develop and oversee budgets for repairs, maintenance, and venue supplies
- Assist General Manager in preparation of annual operations budget
- Maintain and monitor incident reports and investigate/manage pending cases including interviewing staff and attending arbitration hearings
- Ensure optimal operation of facility equipment such as traffic and crowd control devices
- Investigate and resolve guest complaints
- Implement and execute Live Nation policies, procedures and standards
- Create and execute recruiting programs for seasonal event staff
- Manage new hire onboarding and training for event staff
- Oversee training programs and development of event staff
- Provide a safe and enjoyable facility environment
- Develop and maintain relationships with local municipalities including police, fire, rescue, and traffic departments
- Coordinate and manage subcontractors and third-party vendors for safe and successful events
- Manage and approve payroll for in-house departments
- Prepare all required governmental reports and files
- Ensure compliance with operating department policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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