Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $72,000.00
Benefits
Medical insurance
Vision Insurance
Dental Insurance
mental health benefits
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Free concert tickets
paid time off including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave and baby bonuses
Fertility, adoption, foster, or surrogacy support
Career and skill development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, uniting global market leaders Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship under one roof. Ticketmaster is the premier ticketing brand internationally, selling over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts organizes and promotes more than 50,000 events each year for nearly 7,000 artists across over 40 countries, making it the largest live entertainment provider globally. The company’s media and sponsorship arm connects over 1,200 sponsors with a vast audience of 145 million fans who attend Live Nation events annually. This synergy... Show More
Job Requirements
- High school diploma
- TIPS and RAMP or responsible alcohol awareness training certification or equivalent
- Ability to work late hours
- 3 years supervisory experience in high volume restaurant or live entertainment environment
- Working knowledge of restaurant and bar operations
- Entry level knowledge of state, federal and local liquor laws
- Proficiency with Microsoft Office applications including Word, Excel, Access and PowerPoint
- Skill in leadership and guest relations
- Ability to prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, and diffuse potentially volatile situations with tact
Job Qualifications
- High school diploma
- TIPS and RAMP or responsible alcohol awareness training certification or equivalent
- 3 years supervisory experience in high volume restaurant or live entertainment environment
- Working knowledge of restaurant and bar operations
- Entry level knowledge of state, federal and local liquor laws
- Proficiency with computers including Microsoft Office Word, Excel, Access and PowerPoint
- Skill in leadership, guest relations, decision making and staff schedule maintenance
- Ability to engage positively with staff and guests, prioritize and organize tasks, motivate staff, problem solve, delegate, follow-up, communicate effectively, and diffuse volatile situations with tact
- Point of Sales knowledge preferably MICROS
- Some college or college degree preferred
Job Duties
- Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
- Ensure comfortable atmosphere in room such as lighting, temperature, music volume, cleanliness, and line of sight
- Assist and support staff in any of their job functions as needed
- Conduct daily pre-shift meetings in an upbeat and motivational manner
- Conduct informative and motivational pre-shifts
- Direct interaction with trainers and trainees
- Conduct 100% table visits
- Ensure service is up to House of Blues Entertainment standards
- Assist in perceiving and troubleshooting potential problems
- Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shift
- Responsible for bank and adherence to House of Blues Entertainment cash handling policy
- Assist in filling change requests from bartenders and servers
- Maintain safety and sanitation standards and hold staff accountable
- Support and communicate with all other departments
- Enter all liquor orders and manage inventory process for the bars
- Monitor labor cost of the shift, paying close attention to overtime
- Work directly with the special events department on executing and preparing for special event orders to ensure proper staffing and requirements are met
- Accurate accounting close-out of special events
- Check accuracy of labor system at the end of the shift
- Oversee parties and special events in the rooms
- Provide guidance in executing outstanding guest service while following Steps of Service
- Conduct performance counseling and ensure discipline procedures follow guidelines
- Recruitment and training of hourly staff members
- Develop strategies to generate and enhance revenue
Job Location
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