Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible spending account
Tuition Reimbursement
Job Description
Atlantic Aviation is a premier fixed base operator (FBO) headquartered in Plano, Texas, offering a comprehensive range of aircraft ground handling and flight hospitality services across more than 100 locations throughout the United States, including prominent sites in the Hawaiian and Caribbean islands. Established as a leader in the aviation services industry, Atlantic Aviation is recognized for its commitment to safety, quality, and customer satisfaction. The company provides vital services such as fueling, line services, hangar and ramp storage, and access to modern executive terminals designed to enhance the experience of both passengers and crews. As a company, Atlantic Aviation... Show More
Job Requirements
- High school graduation
- One year of line service experience
- Valid state driver’s license and meet company’s insurability requirements
- At least 18 years of age
- NATA Certification
- Good communication skills, both written and oral
- Consistently demonstrated good organizational and leadership skills
- Ability to comprehend and perform basic math calculations with minimal errors
- Basic proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Excellent customer relations skills
- Flexible work schedule including overtime, nights, weekends, holidays, and on call
Job Qualifications
- High school graduation
- One year of line service experience
- Valid state driver’s license and meet company’s insurability requirements
- At least 18 years of age
- NATA Certification
- Good communication skills, both written and oral
- Consistently demonstrated good organizational and leadership skills
- Ability to comprehend and perform basic math calculations with minimal errors
- Basic proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Excellent customer relations skills
- Flexible work schedule including overtime, nights, weekends, holidays, and on call
Job Duties
- Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift
- Ensure all shift operations are conducted in accordance with company policies and procedures
- Accountable for ensuring high levels of safety and customer service
- Adhere to the principles of the "Atlantic Attitude" at all times and ensure those principles are consistently practiced by all shift members
- Function as a Line Service Technician as necessary
- Communication of work progress and significant issues with the Line Manager or the Operations Manager
- Communication of Atlantic standards, and relevant material, to Line Service employees on their shift
- Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift
- For facilities without a Line Service Manager, enforce company policy and procedures and administer disciplinary action as directed
- Provide employees honest communication regarding performance expectations including strengths and development areas
- Monitor and update daily aircraft arrivals and departures requirements
- Interface with customers to ensure servicing requirements are met and customers are satisfied
- Resolve customer service issues and communicate issues to appropriate staff
- Inspect facility for cleanliness and proper equipment operation, reporting discrepancies
- Monitor and maintain proper fuel inventory
- Perform and adhere to quality control standards including ATA 103 and NFPA 407
- Keep fueling equipment and courtesy cars in presentable condition
- Conduct daily quality assurance and accuracy auditing of fuel paperwork
- Perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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