Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
Career Development
Employee Discounts
Job Description
Atlantic Aviation is a leading fixed base operator (FBO) company headquartered in Plano, Texas, known for providing premier aviation ground support and flight hospitality services across more than 100 locations throughout the United States, including the Hawaiian and Caribbean islands. The company prides itself on delivering exceptional service, prioritizing safety, and fostering a diverse, equitable, and inclusive work environment. Committed to innovation and sustainability, Atlantic Aviation continually invests in state-of-the-art technology and strategic infrastructure enhancements to improve customer experience and operational efficiency. The organization strives to be the preferred employer and provider in its dynamic segment of the aviation industry,... Show More
Job Requirements
- High school graduation
- Minimum one year of line service experience
- Valid state driver’s license and meet company insurability requirements
- Must be at least 18 years old
- NATA Certification required
- Strong communication skills, both written and verbal
- Demonstrated organizational and leadership abilities
- Proficiency in basic math calculations
- Basic knowledge of Microsoft Office
- Excellent customer service skills
- Ability to work flexible hours including overtime, nights, weekends, holidays, and being on call
Job Qualifications
- High school graduation
- One year of line service experience
- Valid state driver’s license and meet company insurability requirements
- At least 18 years of age
- NATA Certification
- Good communication skills, both written and oral
- Demonstrated good organizational and leadership skills
- Ability to perform basic math calculations with minimal errors
- Basic proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Excellent customer relations skills
- Flexible work schedule including overtime, nights, weekends, holidays, and on call
Job Duties
- Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift
- Ensure all shift operations are conducted in accordance with company policies and procedures
- Accountable for ensuring high levels of safety and customer service
- Adhere to the principles of the "Atlantic Attitude" at all times and ensure those principles are consistently practiced by all shift members
- Function as a Line Service Technician as necessary
- Communicate work progress and significant issues with the Line Manager or Operations Manager
- Communicate Atlantic standards and relevant material to Line Service employees on their shift
- Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift
- Enforce company policy and procedures and administer disciplinary actions as directed
- Provide honest communication regarding performance expectations including strengths and needed development
- Monitor and update daily aircraft arrivals and departure requirements
- Interface with customers to ensure all servicing requirements are met and customers are satisfied
- Resolve customer service issues and communicate issues to appropriate staff
- Inspect entire facility for cleanliness and proper equipment operation
- Monitor and maintain proper fuel inventory at the storage facility
- Perform and adhere to all recognized quality control standards including ATA 103 and NFPA 407
- Keep fueling equipment and courtesy cars in presentable condition
- Conduct daily quality assurance and accuracy of paperwork and audit fuel paperwork
- Perform additional duties specific to the location as assigned by Management
Job Location
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