LIFT Academy - Crew Scheduling Coordinator

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee assistance program

Training and development opportunities

Paid holidays

Job Description

The hiring establishment is an aviation-related company specializing in training and scheduling for flight instructors and students. It is a structured organization that ensures compliance with both company policies and Federal Aviation Administration (FAA) regulations. This company is committed to operational excellence by maintaining high standards for crew scheduling, flight monitoring, and recovery from delays, reinforcing safety and efficiency throughout its processes. This role is vital for ensuring that instructor and student schedules align seamlessly with regulations and operational demands, positioning the company as a leader in aviation training and crew management.

This role centers around the supervision an... Show More

Job Requirements

High school diploma or general education degree (GED)
two years of previous customer service or call center experience
proficient knowledge and experience with aviation related software systems
able to utilize Microsoft Office applications
ability to perform high-level decision making and goal setting within strict time constraints
ability to read and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
able to deliver negative information in a tactful and professional manner
ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
ability to deal with problems involving a few concrete variables in standardized situations
able to deal with conflict effectively while treating all employees with respect
makes limited decisions and determines best methods to solve problems by referring to established precedents and policies
able to move about the work environment
frequently required to stand, walk, sit, talk and hear
able to work a varied schedule including nights, weekends, and holidays
able to travel up to 10 percent of the time including nights, weekends, holidays, and overnight stays

Job Qualifications

High school diploma or general education degree (GED)
two years of previous customer service or call center experience
proficient knowledge and experience with aviation related software systems
ability to utilize Microsoft Office applications
ability to perform high-level decision making and goal setting within strict time constraints
bachelor's degree in Aviation preferred
one year of crew scheduling experience preferred
experience in a call center environment preferred
experience leading others preferred

Job Duties

Oversees the daily transactions for the LIFT Crew Scheduling team as well as providing work direction and guidance on critical decisions to the team
fields concerns and complaints by instructors, students, crew schedulers and escalates as necessary
assists in scheduling students and instructors
monitors all flights regarding block, rest, and duty
monitors negative turns and potential downline delays and creates recrew opportunities
keeps operations posted of any delays, cancellations, and swaps and makes the final call on delays and cancellations
ensures the best utilization of crewmembers
ensures all open flying is covered
provides daily turnovers to the next shift, the scheduling manager, and other members of the management team
ensures all crew scheduling tasks are completed
provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required
provides coaching and on-the-job training as directed
performs other duties as assigned or required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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