Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k)
flexible spending accounts
Life insurance
AD&D insurance
short-term disability
long-term disability
Tuition Assistance
Commuter Benefits
Paid vacation
Job Description
The hiring establishment is a reputable company specializing in customs brokerage and import operations. This organization is dedicated to providing comprehensive logistics solutions, including customs clearance and import management, to ensure the smooth flow of goods across international borders. The company is known for its compliance with regulatory requirements and commitment to operational excellence. It operates various branches with a focus on customized import services, tailored customer support, and efficient freight handling. This company stands out in the customs brokerage industry due to its robust processes, dedicated team, and licensed broker services, making it a trusted partner for importers and... Show More
Job Requirements
- Associate degree required
- Minimum 5 years of import handling experience
- At least 3 years supervisory experience
- Customs Broker’s License required
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Ability to manage multiple priorities and lead a profit center
- Capable of reporting on revenue generation, profit, and loss
Job Qualifications
- Associate degree required
- Bachelor’s degree preferred
- Minimum 5 years of experience handling imports
- At least 3 years of supervisory experience
- Equivalent combinations of education and experience may be considered
- Customs Broker’s License is required in small and medium-sized branches
- License preferred but not required in larger branches where a licensed broker has direct CHB responsibility
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Ability to manage multiple priorities and lead a profit center
- Capable of reporting on revenue generation, profit, and loss
Job Duties
- Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy
- Develop internal SOPs and maintain KPIs for efficient management of inbound freight, including timely recovery and handover to brokers
- Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding
- Ensure accurate documentation is created and transmitted to government agencies
- Provide timely responses to customs, customer, and internal inquiries regarding classification, duty rates, documentation, and other import regulations
- Represent customers to CBP as needed
- Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training
- Organize, update, and disseminate client data for proper system updates
- Review and enhance account profitability, billing accuracy, and timeliness
- Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities
- Negotiate contracts and rates with delivery agents
- Prepare monthly reports for management
- Train and onboard new staff
- Conduct entry audits
- Support accounts receivable collections when needed
- Serve as the licensed broker responsible to US Customs
- Interface with government agencies and maintain positive relationships
- Maintain customer bond and power of attorney files
- Perform post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution
- Manage the audit program to ensure continual compliance
- Conduct audits and assess import compliance on all customs brokerage files
- Ensure JSOX compliance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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