Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k) with Company Match
flexible spending accounts
Life and AD&D insurance
Short- and long-term disability
Tuition assistance program
Commuter Benefits
Paid vacation
Job Description
The position of Customs Brokerage Import Manager is a critical leadership role located in Queens, NY, within a dynamic and fast-paced environment specializing in customs brokerage and import management. This full-time position requires a deep understanding of import processes, regulatory compliance, and the operational oversight of customs brokerage functions. The hiring establishment is a reputable customs brokerage firm known for its commitment to compliance, customer service excellence, and operational efficiency in handling complex import regulations and procedures. Serving a broad range of clients, the company prides itself on meticulous attention to detail, innovative process improvements, and fostering robust relationships with... Show More
Job Requirements
- Associate degree required
- Minimum 5 years of experience handling imports
- At least 3 years of supervisory experience
- Customs Broker License required for the NY branch
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Ability to manage multiple priorities and lead a profit center
- Capable of reporting on revenue generation profit and loss
Job Qualifications
- Associate degree required bachelor's degree preferred
- Minimum 5 years of experience handling imports
- At least 3 years of supervisory experience
- Equivalent combinations of education and experience may be considered
- Customs Broker License is required in small and medium-sized branches
- License preferred but not required in larger branches
- Customs Broker's License is required for the NY Branch
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Ability to manage multiple priorities and lead a profit center
- Capable of reporting on revenue generation profit and loss
Job Duties
- Establish oversee and continuously improve import process flows in conformance with applicable rules procedures and company policy
- Develop internal SOPs and maintain KPIs for efficient management of inbound freight including timely recovery and handover to brokers
- Collaborate with sales to create customer-specific import handling procedures especially during new customer onboarding
- Ensure accurate documentation is created and transmitted to government agencies providing timely responses to customs customer and internal inquiries regarding classification duty rates documentation and other import regulations
- Represent customers to CBP as needed
- Maintain current knowledge of CBP and other agency regulations incorporating changes into departmental processes and ensuring employees receive proper compliance training
- Organize update and disseminate client data for proper system updates
- Review and enhance account profitability billing accuracy and timeliness
- Arrange transportation warehousing or distribution of imported products balancing transit times and profit opportunities and negotiate contracts and rates with delivery agents
- Prepare monthly reports for management
- Train and onboard new staff
- Conduct entry audits
- Support accounts receivable collections when needed
- Serve as the licensed broker responsible to US Customs
- Interface with government agencies and maintain positive relationships
- Maintain customer bond and power of attorney files
- Perform post-entry functions such as tariff concessions refunds duty drawbacks credits and issue resolution
- Manage the audit program to ensure continual compliance
- Conduct audits and assess import compliance on all customs brokerage files
- Ensure JSOX compliance
- Supervise Import Supervisors and staff
- Interview hire and train employees
- Plan assign and direct work
- Appraise performance reward and discipline employees
- Address complaints and resolve problems in accordance with company policies and applicable laws
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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