Lexus Concierge and Delivery Specialist

Lansing, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $18.25

Work Schedule

Standard Hours

Benefits

competitive compensation

Career growth opportunities

Positive team environment

Ongoing product and technology training

Opportunity to deliver a world-class ownership experience

Job Description

Serra Auto Campus is a reputable automotive dealership known for delivering exceptional customer service and an extensive range of quality vehicles. Renowned for its commitment to client satisfaction and a premium buying experience, Serra Auto Campus offers a diverse selection of top-tier vehicles, including the globally prestigious Lexus brand. As a landmark in the automotive retail sector, they aim to build lasting relationships with their guests, ensuring every visit is memorable and every vehicle ownership is enjoyable.

The Lexus Concierge and Delivery Specialist role at Serra Auto Campus is a specialized position designed for individuals who have a passion for luxury automobiles and delivering outstanding customer experiences. This role centers on fostering a personalized and educational delivery process for new Lexus owners by thoroughly explaining the vehicle's features and technologies. The specialist acts as the crucial connection between the dealership and the guest, crafting a premium ownership experience that highlights the craftsmanship and innovation intrinsic to the Lexus brand.

In this position, the individual will conduct detailed walkarounds of new and pre-owned Lexus vehicles, showcasing various functionalities including multimedia systems, driver assistance technologies, and personalized vehicle settings. The role demands a tech-savvy and patient professional who can communicate complex information in an accessible way, ensuring guests leave fully comfortable and confident with their new vehicle's features. Maintaining follow-up contact with guests is also pivotal, aiming to resolve any subsequent questions and bolster long-term guest satisfaction and retention.

Furthermore, the specialist supports daily dealership operations by coordinating vehicle readiness, managing delivery schedules, and upholding the showroom's presentation standards. The position offers substantial career growth opportunities within a positive and team-oriented environment where continuous Lexus product training is provided. The Lexus Concierge and Delivery Specialist is vital not only in the immediate delivery experience but also in nurturing ongoing relationships and enhancing the overall guest experience throughout their ownership journey at Serra Auto Campus.

Job Requirements

High school diploma or equivalent
valid driver's license and clean driving record
prior experience in automotive delivery or customer service preferred
strong communication and interpersonal skills
ability to learn new technologies quickly
professional appearance and demeanor
ability to manage time effectively and multitask
willingness to work flexible hours as needed

Job Qualifications

Excellent communication and interpersonal skills
strong customer service mindset with a positive and professional attitude
comfortable learning and teaching new technology
ability to explain complex features in a simple, easy-to-understand manner
strong organizational and time-management skills
valid driver's license and clean driving record
previous automotive, technology, hospitality, or customer service experience preferred

Job Duties

Deliver new and pre-owned Lexus vehicles to guests in a professional and personalized manner
ensure every guest fully understands their vehicle before leaving the dealership
conduct thorough vehicle walkarounds and explain key features, functions, and benefits
review ownership materials, dealership resources, and service information with guests
ensure all delivery paperwork and vehicle preparation steps are completed accurately
educate guests on Lexus technology and multimedia systems including Lexus Interface, navigation, Bluetooth and phone connectivity, Apple CarPlay and Android Auto, Lexus App functionality, driver assistance and safety systems, audio, climate, and personalization settings
pair guest smartphones and assist with setup of connected services
answer guest questions regarding vehicle technology during and after delivery
provide follow-up support to ensure guests remain comfortable with their vehicle features
build long-term relationships with guests throughout their ownership experience
deliver a luxury-level customer service experience at every interaction
follow up with guests after delivery to address additional questions or concerns
assist in maintaining high guest satisfaction and retention scores
support dealership events, product demonstrations, and guest clinics when needed
assist with daily dealership operations and guest-facing activities
coordinate vehicle readiness and delivery scheduling
maintain cleanliness and presentation standards for delivery vehicles and showroom areas
work closely with Sales, Service, and Management teams to ensure seamless guest experiences