Lexus Concierge

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

safe work environment

Job Description

Hendrick Lexus Charlotte is a premier automotive dealership located at 6025 E. Independence Blvd, Charlotte, North Carolina. As part of the renowned Hendrick Automotive Group, Hendrick Lexus Charlotte stands out by delivering exceptional customer service and top-quality Lexus vehicles to clients in the Charlotte area and beyond. Known for its commitment to excellence, the dealership provides a luxurious and comfortable environment where customers can experience the latest in automotive technology and performance. The dealership maintains a strong reputation for professionalism, trust, and integrity, making it a trusted choice for Lexus buyers and enthusiasts.

The role at Hendrick Lexus Charlot... Show More

Job Requirements

High school diploma or equivalent (GED)
Valid Driver’s License
Ability to stand, walk, and sit frequently throughout work shifts
Availability to work evenings, weekends, and holidays
Ability to read and comprehend instructions, correspondence, and memos
Ability to add, subtract, multiply, and divide
Ability to apply common sense understanding to carry out instructions
Ability to safely interact with customers and dealership personnel
Commitment to uphold company core values including servant leadership, integrity, teamwork, customer enthusiasm, passion for winning, accountability, and continuous improvement

Job Qualifications

Prior customer service experience
Strong technology and organizational skills
Ability to communicate effectively with customers and personnel
Intermediate knowledge of Microsoft Office products
Valid Driver’s License
Ability to understand and follow instructions
Ability to maintain regular and predictable attendance

Job Duties

Coordinate delivery with customer
Ensure vehicle is detailed, full of fuel, has all requested accessories installed, and is ready for delivery
Demonstrate interior and exterior vehicle features customized to customer needs
Communicate benefits of owning the vehicle and dealership services
Explain warranties and all relevant documents
Complete necessary customer registration as per manufacturer guidelines
Introduce customer to Service department personnel and areas
Present keys and relevant documents to customer
Collaborate with department managers to ensure customer satisfaction
Maintain Customer Satisfaction Index (CSI) at or above company standards
Keep a clean, organized, and safe work area
Participate in required training programs
Accurately record all hours worked in company timekeeping system
Follow safeguards rules and regulations
Demonstrate company’s core values
Comply with company policies and procedures
Observe all safety rules and regulations during duties
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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