Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. As a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly in Europe, Latin America, and the Caribbean. With a portfolio of global properties that represents an aggregate asset value exceeding 20 billion dollars and generating over 5 billion dollars in cumulative revenue, Highgate exemplifies excellence and expertise in hospitality property management and investment. The company navigates all stages of the hospitality property cycle, providing expert... Show More
Job Requirements
- High School diploma or equivalent
- Experience in hospitality or related field preferred
- Ability to lift up to 50 pounds occasionally
- Ability to stand for entire shift
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Flexibility to work long hours
- Must attend required trainings and meetings
- Must maintain high personal grooming standards
- Knowledge of state liquor laws
- Ability to handle guest complaints professionally
- Ability to maintain confidentiality
- Must be attentive, friendly, courteous, and service oriented
- Ability to cross-train in other hotel functions
Job Qualifications
- High School diploma or equivalent preferred
- Experience in hotel or related field preferred
- Ability to communicate effectively both verbally and in writing
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented attitude
- Ability to work flexible and long hours
- Ability to stand for entire shift
- Willingness to attend required meetings and trainings
- Ability to maintain high standards of personal appearance and grooming
- Willingness to comply with hotel standards and regulations
- Ability to identify and assist in solving problems
- Ability to understand and apply complex information
- Ability to cross-train in other areas
- Ability to maintain confidentiality
- Ability to show initiative
Job Duties
- Maintain a warm and friendly demeanor at all times
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Set up the bar according to hotel standards and ensure prompt and efficient service
- Prepare beverages and cocktails according to hotel mixing and presentation standards
- Serve guests with all beverage requirements in a friendly, courteous, and professional manner
- Break down the bar after functions, storing liquor, supplies, and equipment properly
- Follow all state liquor laws
- Know hotel services and facilities
- Abide by hotel policies and safety rules
- Serve liquor responsibly to avoid problems with intoxicated guests
- Respond properly to guests’ problems, complaints, and accidents
- Be familiar with all fire exit and extinguisher locations and operation
- Ensure cleanliness of bar and service areas during service
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
No experience required
Job Location
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