Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Company paid holidays
Free attraction tickets
Retail discount
competitive pay
inclusive workplace
flexible schedule
Job Description
Merlin Entertainments is a globally recognized leader in location-based entertainment, operating a diverse portfolio of iconic attractions, resorts, and theme parks. This company is dedicated to providing memorable experiences that inspire imagination and create joyful moments for guests of all ages. As a vibrant and multicultural workplace, Merlin Entertainments promotes inclusivity and diversity, encouraging employees from all backgrounds to thrive together. With a focus on creating a welcoming, inclusive environment, the company values every individual and aims to be the most flexible and supportive employer in the entertainment industry. Merlin’s commitment to delivering exceptional guest experiences extends to hiring passionate and customer-focused professionals who share its vision and values.
The Front Desk Agent role at Merlin Entertainments Resort is an essential position that serves as the face of the resort. This role requires individuals who can provide outstanding service and enhance guest satisfaction while maintaining operational efficiency. As a Front Desk Agent, you will be the first point of contact for guests arriving at the resort, responsible for welcoming them with a warm and genuine reception. Your ability to manage check-ins, check-outs, and guest inquiries professionally will be crucial to ensuring a smooth and enjoyable experience for all visitors.
In this fast-paced role, you must be capable of working under pressure while maintaining composure and teamwork. The position requires constant standing and occasional walking, lifting up to 10 pounds, and the physical ability to perform multiple tasks efficiently. The job also involves interacting not only with guests but also coordinating with various internal departments such as guest services, housekeeping, safety, and engineering to promptly address guest needs and ensure safety protocols.
This position demands excellent communication skills, conflict resolution abilities, and a professional demeanor to handle diverse customer interactions effectively. Experience with property management systems like OPERA is preferred, facilitating efficient reservation and payment processing. The ideal candidate will be fluent in English, with Spanish language skills considered a valuable asset to communicate with a broader range of guests.
Merlin Entertainments offers a competitive pay rate of $19.50 per hour alongside company-paid holidays and an attractive benefits package. Employees enjoy unique perks such as free tickets to Merlin’s global attractions and a 30% discount at retail shops and restaurants within the resort. The company also prioritizes accessibility and inclusiveness during the recruitment process, offering support for candidates with disabilities or health-related requirements.
Working at Merlin Entertainments is more than just a job — it’s an opportunity to be part of a team that brings magic and happiness to people worldwide. If you are enthusiastic, dedicated to providing excellent customer service, and eager to join a dynamic, diverse workplace, consider applying for the Front Desk Agent position to contribute to creating unforgettable guest experiences.
The Front Desk Agent role at Merlin Entertainments Resort is an essential position that serves as the face of the resort. This role requires individuals who can provide outstanding service and enhance guest satisfaction while maintaining operational efficiency. As a Front Desk Agent, you will be the first point of contact for guests arriving at the resort, responsible for welcoming them with a warm and genuine reception. Your ability to manage check-ins, check-outs, and guest inquiries professionally will be crucial to ensuring a smooth and enjoyable experience for all visitors.
In this fast-paced role, you must be capable of working under pressure while maintaining composure and teamwork. The position requires constant standing and occasional walking, lifting up to 10 pounds, and the physical ability to perform multiple tasks efficiently. The job also involves interacting not only with guests but also coordinating with various internal departments such as guest services, housekeeping, safety, and engineering to promptly address guest needs and ensure safety protocols.
This position demands excellent communication skills, conflict resolution abilities, and a professional demeanor to handle diverse customer interactions effectively. Experience with property management systems like OPERA is preferred, facilitating efficient reservation and payment processing. The ideal candidate will be fluent in English, with Spanish language skills considered a valuable asset to communicate with a broader range of guests.
Merlin Entertainments offers a competitive pay rate of $19.50 per hour alongside company-paid holidays and an attractive benefits package. Employees enjoy unique perks such as free tickets to Merlin’s global attractions and a 30% discount at retail shops and restaurants within the resort. The company also prioritizes accessibility and inclusiveness during the recruitment process, offering support for candidates with disabilities or health-related requirements.
Working at Merlin Entertainments is more than just a job — it’s an opportunity to be part of a team that brings magic and happiness to people worldwide. If you are enthusiastic, dedicated to providing excellent customer service, and eager to join a dynamic, diverse workplace, consider applying for the Front Desk Agent position to contribute to creating unforgettable guest experiences.
Job Requirements
- High school diploma or equivalent
- 1 - 3 years of experience in front desk or customer service roles in hospitality preferred
- Ability to communicate clearly in English
- Availability to work flexible hours including evenings weekends and holidays
- Physical ability to stand for long periods
- Basic computer skills
- Ability to handle guest inquiries and complaints professionally
- Commitment to excellent customer service
Job Qualifications
- 1 - 3 years of hotel front desk experience preferred
- Experience in OPERA property management system or equivalent preferred
- Must be able to speak the English language clearly and fluently
- Ability to speak Spanish fluently preferred
- Provide excellent customer service and maintain a professional demeanour
- Ability to communicate effectively with others both verbally and written
- Excellent guest service skills proven conflict resolution skills and proven leadership skills to drive initiatives to improve the team and the business
- Ability to stand for long periods of time
- Must be able to work a flexible schedule including evenings weekends and holidays
Job Duties
- Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is provided
- Maintain and improve the quality of the guest experience
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and visitors
- Provide prompt courteous and efficient handling of all requests for guest room reservations changes cancellations and information
- Provide prompt courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
- Play an integral part in assisting with emergencies by contacting the designated personnel for immediate assistance
- Assist guest services safety services housekeeping and engineering team
- Maintain confidentiality of all guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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