Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $18.00
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Work Schedule

Day Shifts
Weekend Shifts
Fixed Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
long-term disability
short-term disability
Life insurance
accident insurance
401k plan
Paid Time Off
free employee parking

Job Description

SP Plus, a Metropolis company, is a leader in the artificial intelligence space focused on revolutionizing parking experiences through cutting-edge computer vision technology. As the largest parking network in America, we operate over 4,000 locations across North America and Europe, supported by a workforce of more than 23,000 dedicated employees. Our mission is to reinvent parking by making it seamless, convenient, and checkout-free, eliminating the need for tickets, machines, apps, or credit cards. This innovative approach not only enhances mobility but also saves precious time for consumers by allowing them to simply drive in and drive out without hassle.\n\nIn partnership with our Legacy Hospital client, we seek a full-time Valet Attendant to serve the Good Samaritan and Emanuel campuses. This role focuses on delivering exceptional customer service through professionalism, attentiveness, and safe driving to ensure a premium experience for visitors. Valets play a pivotal role in representing SP Plus and our client by providing friendly and efficient vehicle parking services. The position offers an $18.00 per hour wage with tips, and shift schedules starting between 6:00 AM and 9:30 AM, with the latest out time being 10:00 PM. This location offers free employee parking as a benefit.\n\nAs a Valet Attendant, you will be expected to maintain a positive and energetic "can-do" attitude, work with minimal supervision, and adapt to dynamic situations during shifts. Excellent communication skills and a background in customer service are essential, with previous parking experience highly desirable. You will be responsible for safely parking vehicles, inspecting each vehicle thoroughly, and effectively communicating valet rates and services to customers. Compliance with traffic laws and internal policies is mandatory, and you must report any accidents or unusual events immediately to management. Familiarity with the local area streets, landmarks, and routes will be crucial to supporting customers' transportation needs.\n\nYour professionalism is reflected in your appearance and punctuality, as you will be required to arrive on time dressed in a clean uniform and remain in uniform throughout the entire shift. Additionally, you will assist management with any other duties as assigned, ensuring the smooth operation of the valet service. Physical requirements involve standing, walking, handling cash and equipment, occasional sitting, balancing, and lifting or moving up to 25 pounds as necessary. This role offers an excellent opportunity for those driven to succeed and find satisfaction in working with a knowledgeable team passionate about mobility and customer experience. SP Plus is committed to equal opportunity employment and offers comprehensive benefits including medical, dental, vision, disability coverage, life insurance, accident insurance, 401k, and paid time off.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience required
  • Previous parking or valet experience highly desired
  • Energetic with a 'can-do' attitude
  • Ability to work independently
  • Pass an MVR check in good standing
  • Ability to drive manual transmission vehicles highly desired
  • Must be able to work full-time hours with shifts starting as early as 6:00 AM and up to 9:30 AM with the latest out time at 10:00 PM
  • Must comply with uniform and attendance policies

Job Qualifications

  • A valid state driver's license, current address, and acceptable driving record
  • The ability to safely drive a vehicle with a manual transmission (stick shift) is a plus
  • Availability to work special shifts if needed (2nd, 3rd shift and/or weekends)
  • Proof of eligibility to work legally in the U.S. (must provide valid documentation if hired)
  • The ability to provide accurate information to customers and co-workers and respond professionally to customer problems or complaints
  • The ability to read, write, add, and subtract US currency and comprehend instructions, short emails, and memos
  • The ability to follow written and verbal instructions and calmly adapt to changes, delays, and unexpected events while working

Job Duties

  • Deliver on our promise by ensuring every moment matters for our clients through resolving client requests and concerns efficiently, finding new ways to solve problems that may arise, and communicating proactively with clients
  • Inspect every vehicle before safely parking it, noting all findings
  • Explain valet rates to customers
  • Observe traffic laws and safe driving practices
  • Report all accidents, safety hazards, unusual occurrences, and policy violations to management
  • Know the area's major streets, landmarks, and freeways to ensure customers have a seamless transportation experience
  • Come to work in your clean uniform every scheduled shift, on time, and ready to work
  • Remain in complete uniform for the entirety of your shift
  • Assist management with additional duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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