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Lead Valet Attendant - Walnut Creek Marriott - ( $17/HR + Tips- All Shifts )
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests. Known for its commitment to delivering compassionate and memorable service, Towne Park prides itself on fostering a positive environment where employees can make a meaningful impact. The company specializes in hospitality services for hotels, hospitals, and entertainment venues, aiming to brighten the days of those they serve through attentive and personalized guest interaction. The company culture emphasizes teamwork, professionalism, and a service-oriented philosophy, making Towne Park a rewarding workplace for those passionate about hospitality and customer service.
The Guest Se... Show More
The Guest Se... Show More
Job Requirements
- Must have high school diploma or GED
- Must be at least 18 years of age
- Must pass a criminal background check, motor vehicle record check and drug screening
- Must hold a valid driver’s license with a clean driving record
- Must be able to drive manual transmission vehicles
- Must complete the Wheelchair Safety Training course offered by Towne Park
- Six months of related experience and/or training or equivalent combination of education and experience
- Must be able to speak, read and write in Standard English
- Must be able to read and understand simple instructions and correspondence
- Must be able to write simple correspondence
- Must possess basic mathematical skills including addition, subtraction, multiplication and division with money
- Must be physically able to handle lifting up to 100 pounds occasionally
- Must tolerate working outdoors in varying weather conditions
- Must be able to protect guest confidentiality following HIPAA regulations
- Must be able to communicate effectively in one-on-one and small group settings
Job Qualifications
- High school diploma or GED
- Must be at least 18 years old
- Must pass criminal background, MVR and drug screen
- Completion of Towne Park Wheelchair Safety Training
- Six months related experience or equivalent education
- Valid driver’s license and clean driving record
- Ability to drive manual transmission
- Proficient in spoken and written Standard English
- Ability to comprehend and write simple correspondence
- Effective presentation skills in one-on-one and small groups
- Ability to apply reasoning and follow written, oral and diagram instructions
- Basic mathematical skills including addition, subtraction, multiplication and division
- Understanding of 24 hour and military time systems
- Ability to understand applicable rates and charges
Job Duties
- Maintain a pleasant, friendly and professional demeanor with guests, client staff and coworkers
- Acknowledge and greet guests within 30 seconds of arrival
- Participate in "The Show" and deliver "Aggressive Hospitality"
- Open all vehicle and hotel doors for guests
- Check in arriving guests and explain vehicle parking and retrieval procedures
- Park and retrieve vehicles while driving slowly and cautiously
- Handle guest complaints and difficult situations calmly
- Use proper phone etiquette
- Conduct effective room presentations when providing bell services
- Assist with delivery and pickup of items to guest rooms
- Assist guests with directions, taxis, reservations and inquiries
- Maintain detailed knowledge of the client’s facility, amenities and main attractions
- Promote teamwork through leading by example and effective communication
- Lead the work group in delivering high levels of guest service
- Assign coworkers to routine and special roles as directed by Account Manager
- Reduce staff during shifts as directed
- Issue claim checks to guests after receiving vehicle keys
- Collect claim checks before issuing keys
- Complete ticket information and damage surveys for vehicles
- Secure all vehicle keys properly
- Ensure no "lift" services are provided, only assistance
- Check and clean wheelchairs before and after each use
- Protect guest confidentiality in accordance with HIPAA
- Maintain security of customer financial and identifying information
- Assist Account Manager with work schedules and notify associates of changes
- Identify and collect revenue for all vehicles
- Complete cash drop slips, envelopes, shift reports and reconcile revenue accurately
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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