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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $19.18 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a prominent hospitality services company dedicated to delivering exceptional service experiences that create smiles and lasting memories for millions of patients, visitors, and guests. With a strong focus on compassionate service, Towne Park aims to ease the anxieties of patients and their families, offer memorable guest experiences in new cities, and foster a supportive environment among colleagues. This dynamic and rewarding workplace encourages every employee to make an impactful difference every day. Towne Park operates with a commitment to excellence, ensuring that customer, client, and team member satisfaction remain at the core of its mission. Beyond providing... Show More
Job Requirements
- High school diploma or GED
- At least 18 years of age
- Completion of Wheelchair Safety Training course
- Valid driver’s license and clean driving record
- Ability to drive manual transmission
- Six months of related experience or equivalent training
- Ability to speak, read and write Standard English
- Ability to comprehend simple instructions and write correspondence
- Effective presentation skills
- Basic math skills
- Ability to understand and use 24 hour and military time systems
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years old
- Completion of Wheelchair Safety Training course offered by Towne Park
- Six months related experience and/or training or equivalent combination of education and experience
- Valid driver’s license with clean driving record
- Ability to drive manual transmission
- Proficient in speaking, reading and writing Standard English
- Ability to comprehend instructions and write simple correspondence
- Strong presentation skills for one-on-one and small group interactions
- Ability to apply reasoning for carrying out instructions
- Basic mathematical skills including addition, subtraction, multiplication and division
- Understanding of 24 hour and military time systems
Job Duties
- Maintain a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledge and greet guests within 30 seconds of arrival
- Open all vehicle and hotel doors for guests
- Check in arriving guests and explain vehicle parking and retrieval procedures
- Park and retrieve vehicles while driving slowly and cautiously
- Use proper phone etiquette
- Conduct effective room presentations for bell services
- Assist with delivery and pickup of items to guest rooms
- Assist guests with directions, taxis, reservations and inquiries
- Maintain detailed knowledge of client facilities and local attractions
- Promote teamwork through leading by example
- Lead work group in delivering guest service
- Assign routine and non-ordinary roles to coworkers
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys
- Complete ticket information accurately
- Secure all keys properly
- Ensure staff only offer assistance hand, not lift services
- Check wheelchairs for safety and cleanliness
- Protect guest confidentiality and security of customer information
- Assist Account Manager in building work schedules
- Make calls to notify staff of schedule changes
- Identify and collect revenue for all vehicles
- Complete cash drop slips and shift reports accurately
- Reconcile revenue and tickets at end of shift
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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