Lead Valet Attendant – The Clancy $19.18 - $20/HR + Tips

Towne Park is a prominent hospitality services company dedicated to delivering exceptional service experiences that create smiles and lasting memories for millions of patients, visitors, and guests. With a strong focus on compassionate service, Towne Park aims to ease the anxieties of patients and their families, offer memorable guest experiences in new cities, and foster a supportive environment among colleagues. This dynamic and rewarding workplace encourages every employee to make an impactful difference every day. Towne Park operates with a commitment to excellence, ensuring that customer, client, and team member satisfaction remain at the core of its mission. Beyond providing jobs, Towne Park builds fulfilling careers that contribute meaningfully to community service and guest comfort.

The role of Guest Service Captain at Towne Park is integral to orchestrating outstanding service experiences for hotel guests. In collaboration with coworkers, the Guest Service Captain ensures that service standards at the site are not only met but exceeded whenever possible. Reporting to the Account Manager, this position involves coordination and administrative responsibilities, with an emphasis on problem-solving and offering guidance in the absence of the manager. While the Guest Service Captain is not a manager, the position requires the ability to handle urgent critical issues and make swift judgment calls when necessary. For non-urgent matters, the Guest Service Captain reports details to the manager and seeks appropriate instructions for resolution.

This role demands a poised and friendly demeanor, excellent communication, and leadership skills that promote teamwork and high-quality service delivery. The Guest Service Captain is responsible for welcoming guests promptly, managing guest vehicle parking and retrieval, assisting with guest inquiries and directions, and handling various duties that contribute to a seamless hospitality experience. This position also involves ensuring safety and confidentiality, particularly when guests require assistance with wheelchairs and when protecting sensitive information as per HIPAA regulations.

The typical work schedule spans Monday through Sunday, offering competitive hourly pay ranging from $19.18 to $20 per hour, plus tips and shift differentials for overnight hours. Towne Park’s benefits package includes accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine access, and a 401K retirement savings plan, with eligibility based on job classification and employment tenure. This opportunity is ideal for individuals with a high school diploma or GED, valid driver's licenses, clean driving records, and at least six months of relevant experience or equivalent training. Physical stamina is also one of the essential requirements since duties often include prolonged standing, walking, lifting substantial weights occasionally, and outdoor work under varying weather conditions.

Towne Park invites passionate candidates eager to contribute positively to guest experiences to join their team as a Guest Service Captain. With a strong emphasis on aggressive hospitality, teamwork, and operational precision, this role offers a pathway to grow within a respected hospitality services company renowned for its commitment to service excellence and employee development.