Lead Valet Attendant - Marriott Richmond

Towne Park is a distinguished hospitality services company recognized for its unwavering commitment to delivering exceptional guest experiences. Dedicated to creating smiles and memorable moments, Towne Park serves millions of guests including patients, visitors, and travelers each year, emphasizing compassionate service and excellence in hospitality. The company prides itself on fostering an environment where employees can make a meaningful impact every day, whether by easing a patient's anxiety, enhancing a guest's visit, or supporting fellow colleagues. Towne Park's mission centers on transforming ordinary interactions into extraordinary experiences, making it a rewarding workplace for those passionate about customer service and hospitality.

The role of Guest Service Captain at Towne Park is pivotal in orchestrating the service experience specifically for hotel guests. This position involves working closely with coworkers to ensure that the site's service standards are consistently met or surpassed. Reporting to the Account Manager, the Guest Service Captain takes on additional coordination and administrative duties, alongside providing crucial troubleshooting and guidance when the Account Manager is not available on-site. Although the Guest Service Captain is not classified as a manager, this role requires handling critical situations with sound judgment and quick decision-making when circumstances demand immediate attention. For non-urgent issues, the Captain communicates all pertinent information to the manager and seeks instructions on how to proceed.

Compensation for the Guest Service Captain role is competitive, with an hourly base pay starting at $14 plus tips. The work schedule primarily includes PM shifts, offering a consistent and structured work environment. Employees in this role are also eligible for a variety of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and participation in the company’s 401k retirement savings plan, subject to eligibility criteria based on job classification, length of employment, and hours worked. It’s important to note that seasonal and temporary roles do not qualify for these benefits.

In the Guest Service Captain position, the individual will maintain a professional and friendly demeanor, greet guests promptly, and actively engage in Towne Park’s hospitality approach known as "The Show" to deliver aggressive hospitality. Duties also include assisting guests with parking vehicles, managing guest check-ins, maintaining detailed knowledge about the hotel and local area, and leading team members by example through effective communication and coordination. The role demands physical ability to perform tasks such as opening vehicle doors, driving cautiously, and occasionally lifting heavy objects. Employees must also adhere to strict confidentiality standards including HIPAA requirements when handling guest information.

This role is integral to ensuring a seamless guest experience at Towne Park, combining hands-on service delivery with administrative support and team leadership, making it ideal for individuals seeking a dynamic and fulfilling hospitality career.