Lead Valet Attendant - Four Seasons Westlake $16.90-$17/HR + Tips

Towne Park is a reputable company specializing in providing premium parking and guest services at various facilities, including hotels, hospitals, and event venues. Known for their dedication to customer satisfaction, Towne Park prides itself on delivering professional, friendly, and efficient service to all clients and their guests. With a commitment to fair and competitive compensation, Towne Park offers an inclusive work environment that values teamwork, safety, and service excellence. The company supports employees with benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan, subject to eligibility criteria based on job classification, length of employment, and hours worked. This role is offered on an hourly wage basis ranging from $16.90 to $17 per hour plus tips, reflecting the importance of experience and skill in providing an outstanding guest service experience.

The Guest Service Captain role at Towne Park plays a vital part in orchestrating the service experience for hotel guests while ensuring that company service standards are consistently met or exceeded. Reporting directly to the Account Manager, the Guest Service Captain holds a pivotal position that blends hands-on service delivery with administrative coordination. This role is distinguished from management but requires significant troubleshooting, decision-making capabilities, and leadership presence in the manager's absence. Responsibilities include welcoming and assisting guests promptly and courteously, driving safety when parking or retrieving vehicles, handling complaints with professionalism, and managing the flow of work among associates through effective leadership and clear communication.

In addition to hands-on guest interactions, the Guest Service Captain must maintain an expert knowledge of all relevant hotel amenities, parking procedures, and local area information to effectively assist guests and provide directions or other needed services. The individual also manages critical administrative tasks such as scheduling coordination, revenue reconciliation, reporting, and ensuring compliance with HIPAA privacy standards relating to guest confidentiality. Physical demands of this position include prolonged periods outdoors, sometimes in inclement weather, handling physical tasks requiring lifting up to 100 pounds occasionally, and the operational skill to drive vehicles with manual transmission. Candidates must demonstrate strong mathematical, communication, and organizational skills to succeed in this dynamic and customer-focused position. Overall, the Guest Service Captain is essential to maintaining both the operational efficiency and the high quality service Towne Park promises its clients and their guests.