Lead Valet Attendant ( $19/hr + tips) - Waldorf Astoria DC

Towne Park is a dedicated hospitality services company known for creating exceptional experiences that put smiles on the faces of millions of patients, visitors, and guests. With a strong commitment to delivering compassionate and professional service, Towne Park specializes in managing guest services that alleviate anxieties and enhance memorable experiences in various environments such as hospitals, hotels, and more. Towne Park emphasizes its role not just as a workplace but as a place where employees have the opportunity to make a lasting positive impact on the lives of people they serve and work alongside every day. The company prides itself on maintaining high standards of hospitality, teamwork, and customer satisfaction, ensuring every interaction contributes to a welcoming atmosphere and guest satisfaction.

The role of Guest Service Captain at Towne Park is an instrumental position that ensures hotel guests receive outstanding service throughout their visit. Reporting to the Account Manager, the Guest Service Captain acts as a vital support figure, coordinating the daily service experience, addressing urgent guest issues with sound judgment, and guiding team members to meet or exceed established service standards. While this role is distinct from managerial status, it carries responsibilities that involve problem-solving and decision-making in the absence of management, ensuring fluid operations and consistent guest satisfaction. The position requires a commitment to hospitality excellence, the ability to maintain composure under pressure, and strong interpersonal communication to lead by example and foster a cooperative team environment. Employees in this role work influential hours Wednesday through Sunday, from 7am to 3pm and 3pm to 11pm, with a competitive hourly wage plus tips. This opportunity offers potential employees the chance to develop leadership skills, contribute meaningfully to a high-performing team, and engage directly with guests to create memorable and positive service moments at every encounter.