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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Rotating Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a dedicated hospitality services company known for creating exceptional experiences that put smiles on the faces of millions of patients, visitors, and guests. With a strong commitment to delivering compassionate and professional service, Towne Park specializes in managing guest services that alleviate anxieties and enhance memorable experiences in various environments such as hospitals, hotels, and more. Towne Park emphasizes its role not just as a workplace but as a place where employees have the opportunity to make a lasting positive impact on the lives of people they serve and work alongside every day. The company prides itself... Show More
Job Requirements
- High school diploma or general education degree
- Minimum six months related experience or training
- Valid driver’s license and clean driving record
- Must be at least 18 years old
- Ability to pass criminal background check
- Ability to pass motor vehicle record check
- Ability to pass drug screening
- Completion of Wheelchair Safety Training course
- Ability to drive manual transmission vehicles
- Proficient in English communication
- Ability to perform mathematical operations with money
- Ability to follow written and oral instructions
- Ability to work Wednesday through Sunday shifts including mornings and evenings
- Capability to handle physical demands including lifting up to 100 pounds occasionally
- Willingness to work outdoors in varying weather conditions
- Ability to commute or travel up to 5% if required
Job Qualifications
- High school diploma or GED
- Must be at least 18 years old
- Ability to pass criminal background, MVR and drug screen
- Completion of Towne Park Wheelchair Safety Training
- Six months related experience or equivalent combination of education and experience
- Valid driver’s license with clean driving record
- Ability to drive manual transmission
- Proficient in speaking, reading, and writing Standard English
- Ability to understand written and oral instructions
- Effective presentation skills in one-on-one and small groups
- Basic mathematical skills including addition, subtraction, multiplication and division with money units
- Ability to understand 24-hour and military time systems
- Clear understanding of time-based rates and charges
Job Duties
- Maintain a pleasant, friendly and professional demeanor with guests, client staff and coworkers
- Acknowledge and greet guests within 30 seconds of arrival
- Open vehicle and hotel doors for guests
- Check in arriving guests and explain parking procedures
- Park and retrieve vehicles cautiously
- Handle guest complaints and difficult situations with composure
- Use proper phone etiquette
- Post in appropriate areas when not assisting guests
- Conduct room presentations during bell services
- Assist with delivery and pick up of guest items
- Provide directions, taxis, and reservation assistance
- Maintain detailed knowledge of facility amenities and local attractions
- Promote teamwork by leading through example and effective communication
- Lead work group in delivering guest service
- Appoint coworkers to routine and special roles
- Reduce staff during shifts as directed
- Issue claim checks after receiving vehicle keys
- Collect claim checks before issuing keys
- Complete vehicle ticket information accurately
- Secure all vehicle keys properly
- Prevent providing lift services, only offer assistance
- Check and clean wheelchairs, ensure safe operation
- Protect guest confidentiality per HIPAA
- Maintain security of customer financial and identifying information
- Assist Account Manager with work schedules
- Notify associates of schedule changes
- Identify and collect vehicle revenue
- Complete cash drop slips and envelopes
- Prepare accurate shift reports
- Reconcile revenue and tickets at shift end
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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