Lead Valet Attendant ($18 - $21.50/hour + tips) - Intermountain Medical Center

Murray, UT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $21.50

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests across numerous locations. With a commitment rooted in delivering compassionate service, Towne Park strives to ease anxieties, create memorable interactions, and foster positive impacts on every individual that they serve. This organization is focused on more than just providing a job; it offers a career path where employees can make a meaningful difference day-to-day by enhancing the experience of guests in hotels, hospitals, and other service environments. Towne Park's core mission centers on creating smiles through aggressive hospitality and making... Show More

Job Requirements

High school diploma or equivalent
Must be at least 18 years of age
Must be able to pass a criminal background check
Must be able to pass a motor vehicle record (MVR) check
Must be able to pass a drug screen
Must maintain and have a valid driver’s license and clean driving record
Must complete Wheelchair Safety Training course
Must have six months of related experience or training or an equivalent combination of education and experience
Must be able to drive manual transmission
Must be able to speak, read, and write English
Must be able to comprehend and write simple instructions, correspondence, and memos
Must be able to present information effectively in one-on-one and small group settings
Must have basic math skills including addition, subtraction, multiplication, and division using American money
Must understand 24-hour and military time systems
Must maintain guest confidentiality in accordance with HIPAA
Ability to safely operate wheelchair equipment and perform physical demands of the job

Job Qualifications

High school diploma or general education degree (GED)
Six months related experience and/or training
Must have and maintain a valid driver’s license and clean driving record
Must be at least 18 years of age
Must complete the Wheelchair Safety Training course provided by Towne Park
Must be able to speak, read and write Standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Must be able to perform these operations using units of American money
Must be able to understand 24 hour and military time systems
Must be able to clearly understand rates applicable to time passed
Must be able to drive manual transmission

Job Duties

Maintain a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
Acknowledge and greet guests within 30 seconds of arrival to create favorable first and last impressions
Effectively participate in "The Show" and deliver "Aggressive Hospitality" to guests
Address guests using the appropriate greeting for the site
Open all vehicle and hotel doors for guests
Check in arriving guests and explain vehicle parking and retrieval procedures
Park and retrieve vehicles while driving slowly and cautiously
Maintain accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
Use proper phone etiquette
Post up in appropriate areas when not assisting guests or completing other tasks
Conduct effective room presentations when providing bell services for guests
Assist with delivery and pick up of items to guest rooms
Assist guests with directions, taxis, reservations and other inquiries
Maintain detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
Promote a teamwork philosophy through leading by example and effective communication skills
Lead the work group in delivering high levels of guest service
Appoint fellow associates to certain routine roles
Assign coworkers to non-ordinary roles at the direction of the Account Manager
At the direction of the Account Manager, reduce staff during the work shift if business conditions dictate, using an approved method
Issue claim checks to guests only after receiving vehicle keys and collect vehicle claim checks from all guests prior to issuing keys
Complete ticket information including key tag, guest folio, location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
Secure all keys on a belt clip or in a locked key box
Ensure staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance
Check wheelchairs for safe operation prior to each use and clean wheelchairs after each use
Protect guest confidentiality in accordance with HIPAA requirements
Maintain the security of customer financial and identifying information
Assist the Account Manager as needed to build work schedules and make calls on behalf of the manager to notify fellow associates of schedule changes or openings
Identify and collect revenue for all vehicles
Complete accurate cash drop slips and cash drop envelopes
Complete shift report and other shift paperwork with detail and accuracy
Reconcile revenue and tickets at the end of every shift

Job Location

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