Lead Valet Attendant ($17/hr + tips) - Gaylord National Harbor

Towne Park is a premier hospitality services company dedicated to creating exceptional experiences for guests, patients, visitors, and clients. As a leader in the industry, Towne Park prides itself on its commitment to delivering outstanding service that fosters positive impressions and genuine smiles. The company’s mission centers around making a meaningful impact in the communities and venues they serve, whether through compassionate patient support, memorable hospitality encounters, or effective teamwork. Recognized widely for its client-focused approach, Towne Park operates in diverse settings including hotels, hospitals, and entertainment venues, ensuring that every interaction is thoughtful, respectful, and impactful. The company fosters an inclusive work culture where employees are valued, encouraged to develop their skills, and empowered to contribute to a greater purpose with every interaction. Towne Park also offers competitive compensation and a variety of employee benefits, highlighting its commitment to maintaining a rewarding workplace environment.

The role of Guest Service Captain at Towne Park is a dynamic and pivotal position within the hospitality team responsible for orchestrating superior guest experiences at hotel locations. This part-time role, requiring primarily PM and weekend availability, is designed for individuals passionate about hospitality and customer service who excel in fast-paced, guest-centered environments. The Guest Service Captain operates under the supervision of an Account Manager and plays a key role in maintaining and elevating service standards onsite. While not a formal managerial position, the Guest Service Captain possesses the authority to manage critical incidents, provide guidance to coworkers, and make judgment calls when quick decisions are necessary to ensure seamless operations. Duties include greeting guests promptly with warmth and professionalism, providing bell services, managing vehicle parking and retrieval, and acting as a point of coordination among team members to promote teamwork and exceptional service delivery.

With a base hourly wage starting at $17 plus tips, this position offers an excellent opportunity to gain hospitality expertise, engage directly with diverse guests, and contribute to a respected company committed to service excellence. The company encourages a culture of “Aggressive Hospitality” and teamwork, where every team member is empowered to create memorable experiences for guests. Comprehensive training, including wheelchair safety courses, is provided to ensure safety and excellence in service. This role demands a genuine passion for service, exceptional communication skills, and the ability to handle multiple responsibilities with composure under pressure. Towne Park employees benefit from access to insurance options such as accident, critical illness, and hospital indemnity insurance, telemedicine advantages, and participation in a 401k retirement savings plan, subject to eligibility based on employment classification and tenure. Employees interact in environments that require physical stamina, including outdoor work and handling of duties requiring moderate to heavy lifting. Towne Park’s Guest Service Captain role offers a meaningful career path where individuals can make a tangible impact daily while growing in a supportive, service-focused organization.